Housekeeping Supervisor

5 months ago

Etobicoke, Canada Delta Hotels by Marriott Toronto Airport Full time

The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both business and leisure stays. In-room bottled water and free Wi-Fi are just a few of the many standards now in place at the Delta Toronto Airport. A destination bar and restaurant is located in the lobby for the ultimate travel experience. Lot 41 Social Bar & Table offers eight taps, an eclectic and unique wine list, an extensive offering of sharing plates and professional mixologists to entertain. Lot 41 Social Bar & Table is not only a place to eat and drink, it is a true social experience

**Overview**

Reporting to the Housekeeping Manager, this position is responsible for proactive inspections of hotel guest accommodations and public space ensuring brand standards are consistently achieved. Ensures all employees in the housekeeping department carry out their pre-assigned duties. Responsible for updating/maintaining housekeeping cleanliness standards and associated training documents.

**Responsibilities**

Uses computer software to audit, track and records status of rooms for sale and performance of job standards. Uses results to make recommendations on areas of improvement for training and development.

Inspects a daily minimum of guest rooms ensuring that housekeeping policies and standards are consistently met. Determines adjustments as required on the condition of rooms both occupied and un-occupied.

Hi-lights and communicates positive as well as constructive feedback to housekeeping team.

Approves rooms for occupancy ensuring quality standards are met prior to placing it into the system.

Communicates expectations to team members through orientation training, retraining, morning briefings, performance appraisals and ongoing development of the team.

Updates the in
- house management system with the proper status of all rooms.

Handles guest complaints concerning housekeeping service.

Notifies maintenance of any needed repairs in all guest rooms and public space. Assists housekeepers with room cleaning when needed.

Takes an empowered approach towards quality excellence with employees and hotel guests.

Acts as the Departments Health and Safety representative by attending quarterly Joint Health and Safety meetings and communicates expectations to team members.

Adheres to hotel policies and procedures, hotel quality standards and health and safety laws and regulations.

Performs administrative duties such as payroll, scheduling, inventory and directing work of others.

Completes any other duties as assigned by management.

**Skills required**:

- Detailed oriented with strong analytical and mathematical skills.
- Strong communication skills; both verbal and written.
- Possess high quality standards in service and hotel cleanliness.
- Work with mínimal supervision.
- Strong communication and organization skills and the ability to lead and motivate a diverse workforce.

**Qualifications**:
Enrolment or completion in a Hospitality Hotel Management Program is preferred.

Must have a minimum of 2 years previous housekeeping experience in a full service hotel or resort preferably in a supervisory capacity.

Must be able to work a flexible schedule including nights, weekends and holidays as needed.

Computer proficiency in Microsoft Office and current property management system Opera

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Application question(s):

- Are you available to work weekends and holidays? Please answer yes or no.

**Experience**:

- hotel housekeeping supervisor: 1 year (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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