Parts Advisor

2 weeks ago

Windsor, Canada Overseas Motors Mercedes Full time

Looking for a New Challenge? Look no further than Overseas Motors Mercedes Overseas Motors Mercedes is a proud member of the Rafih Auto Group and is looking to grow and expand its business in the greater Windsor area To do this, Overseas Motors Mercedes is searching for a Parts Advisor If you have Parts Advisor experience, a dynamic personality, a great worth ethic, and have an organized approach to your daily life then you have what we are looking for as we can teach you the rest

A Career with Us Offers:

- Top Wages & CSI Bonus component, Benefits Program
- Parts Advisor - Salary + Commission based pay plan
- On-going Training and Professional Development Opportunities
- A Professional atmosphere, great working conditions, dynamic leadership

Essential Duties:

- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information in a courteous and cheerful manner.
- Assists technicians at the back counter, ensuring that the Tech presents a hard copy of the Repair Order with the appropriate lines/complaints when requisitioning parts.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides a high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to a body shop, making sure all parts are tagged with customer names and job numbers.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on the service repair orders.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.

Qualifications:

- Ability to work under pressure in a fast pace environment
- Great personality and very organized
- Customer satisfaction focused on CSI results

Rafih Auto Group offers a great compensation package including Health Benefits, a great working environment, professional development training, and opportunity for advancement in one of Canada’s largest automotive dealership groups.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Windsor, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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