Room Service Server

6 months ago

Toronto, Canada Embassy Suites by Hilton Toronto Airport Full time

**About Easton’s Group of Hotels**
- Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
- If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

**Embassy Suites by Hilton Toronto Airport **is a 255-room full-service hotel, owned and operated by Easton's Group of Hotels. Located near to the Toronto Pearson airport, it features a restaurant and bar with over 1000 square feet of banquet space.

***Compensation**: $16.55**

**Benefits**
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- Career Development
- Worldwide Hotel Discounts at **Hilton Hotels.**

**Embassy Suites by Hilton Toronto Airport** is looking for someone with strong communication & room service experience to join our F&B team

**What will you be doing?**
- ** JOB OVERVIEW**
- Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

**DUTIES AND RESPONSIBILITIES**
- Delivers and serves food and beverages to hotel guests’ rooms; set up and serves the order in the guest’s rooms according to specifications and standards.
- Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
- Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
- Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
- May answer room service phones and record orders; utilize up-selling techniques to increase sales.
- May be required to retrieve trays from guest rooms and hallways within the prescribed period.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

**QUALIFICATIONS AND REQUIREMENTS**
- Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
- This job requires the ability to perform the following:

- Carrying or lifting items weighing up to 50 pounds
- Moving about the kitchen
- Handling food objects, products, and utensils
- Bending, stooping, kneeling
- Other:

- Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by a local or provincial government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
- WORK AREA: Room Service Station, guest rooms and corridors, service elevators, and all other F&B areas

I understand and acknowledge my duties and responsibilities as described in the job description. The statements above are intended to describe the essential nature and level of work being performed. They are not intended to be ALL the responsibilities or qualifications of the job.

**HEALTH AND SAFETY**
- Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
- Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
- Report all injuries or illnesses to a supervisor or manager immediately.
- Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

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