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Field Service Representative, Technical Service

1 month ago

Toronto, Canada BD Full time

**Job Description Summary**:
**We are **the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker** **of possible **with us.

**About the role**:
**As Field Service Representative, you will **provide on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed for our portfolio of robotized systems dedicated to the automated preparation of pill dispensers in pharmacies, part of our **Medication Management Systems Pharmacy Automation products**. Troubleshoots issues to resolve root cause and identifies possible solutions, with a focus on improving customer satisfaction in all interactions. **This is a field-based role located in Toronto ON, supporting the Ontario region, and others as needed.**

**Key responsibilities will include**:

- Travel to customer sites and provide courteous and professional technical support, where you will carry out repairs and maintenance on medical device robotic systems as required, according to established procedures, including train and support our clients in the maintenance of them.
- Update equipment and software.
- Conduct follow-up visits to meet customer needs.
- Prepare and write service reports in accordance with internal standard operating procedures.
- Participate in the continuous improvement of the company's departmental practices.
- Additional tasks as needed.

**About you**:
To be successful in this role, you require:

- Understands and applies a well-adapted troubleshooting methodology when collaborating with customers on sophisticated technical issues.
- Demonstrates excellent interpersonal skills, confirmed organizational / prioritization skills and a passion for providing excellent service.
- Strong client-service orientation along with a high sense of urgency.
- Ability to multi-task and be adaptable to changing business environments.
- Strong analytical and problem solving skills.
- Possesses strong time management skills, and work effectively without direct supervision.
- Comfortable working in a multi-functional dynamic team environment, and work independently.
- Flexibility for rotational schedules (weekends).
- Proficient with MS Office tools such as Outlook, Word, Excel, PowerPoint, etc.

**Education and experience required**:

- DEP or DEC in mechanical engineering, industrial mechanics, automation or other relevant training.
- Two (2) plus years experience in a field service role, or in a similar positon related to automation and technical service - providing equipment installation, corrective and/or preventative maintenance.
- Fluent in English (read, write, speak).
- Possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
- Able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.

**Education, skills and experience preferred**:

- Knowledge of the medical device, pharmaceutical, automation industries a strong asset.
- Proficient with ERP/CRM systems (Salesforce) a plus.
- Mechanical and electrical aptitudes a plus.
- Fluent in French (read, write, speak) an asset.

**Why Join Us?**:
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world