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Retail Supervisor

4 months ago

Langley, Canada David's Bridal Full time

What if you discovered a company that dominates the products in their category - 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable stable industry that is never, ever going away?

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.

Now Accepting Applications

The Operations Supervisor supports the Store Manager in aspects of the store. They will assist in the achievement of sale goals, Five-Star Customer Service and profitability goals through program execution and foundational excellence. The OperationsSupervisor is a dynamic, attentive and inspiring leader who has mastered operational excellence; a mentor and coach to the Customer Service Representative's team, who sets expectations for Five-Star Customer Service. The Operations Supervisor is responsible foradhering to all standard operating procedures to ensure flawless execution of core processes and programsincludingaccuratereceiving,inventorytrackingandwelcomedeskprocedures.

**Essential Job Functions**:

- Leads and models a customer first culture across all roles, executes customer service strategies to deliver a Five-Star Customer Service experience.
- Driveseffortstobuildcustomer relationshipsandmaximize appointments.
- Responsibleforflawless executionofallwelcomedeskactivities.
- Manages by using the LAST model concept to resolve customer service issues independently.
- Partners with Store Manager, SalesManager or Contact Center, as needed.
- Responds promptly to all customer questions providing product and service information.
- Ensures support and receiving functions are contributing to a Five-Star Customer Service experience for ourcustomers.
- Speakstoeverycustomerbefore theyleavetovalidatetheirexperience,resolving anyissuesinthemoment.
- Motivates the store teams, direct reports and projectmembers.
- Manages to eachindividualfeelhis/herworkisimportant.
- Dedicatedtomeetingtheexpectationsandrequirementsofinternalandexternalcustomers.
- Maintainsstore-standardstosupportaflawlessshoppingexperience.
- Responsibleforflawlessexecution ofallmarketing,promotionsandmarkdowns.
- Maintains a professional appearance that adheres to the company DressCode policyand coaches allteammembers on the policy.
- Leads and develops the Customer Service Representatives (CSRs)toachieveTotalMonthlyIncome (TMI) Goalsconsistentlybyexecuting foundationalexcellenceandperformance-basedleadership.
- ExecutessalesplansconsistentlyinpartnershipwithStoreManager,drivessalesthroughKPIs,toachieveabalancedRankedScorecard.
- Actsasasalesleader, coachesand is a rolemodelto the Styliststhrough floormanagement.
- Contributes tototalstoreteamsalesgoalsonaweeklybasis.
- Usescriticalthinkingtoidentifyrootcauseofametric,processorbehaviorandfindssolutiontocorrect,workingwithStoreManager,asneeded.
- Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Sought out byothersforadvice andsolutions.
- Identifiesandprioritizescriticalbusinessissues andalignstheteam.
- Discerns whatiscritical andputslessimportantissues aside.Eliminatesroadblocks.
- Monitorsinventorymanagement,specialorders,layaway,markoutofstock,repairs,andensuringfirstqualitystandards forallmerchandise.
- Executes,monitorsandassessesthefivestages oftrainingforCSRs.
- Championsandexecutesnewprocesses,behaviorsandprogramsasassigned.
- Executes and holds team members accountable for a beautiful store, which ensures flawless execution of allmerchandising strategies to maximize sales.
- Requires all store team members to consistently maintain pristinehousekeepingstandards onthesellingfloorandbackroom.
- Communicatesacompellingandinspiredvision, senseofpurpose andexpectations.
- Inspires andmotivatesthe teamtogetonboard with Standard Operational Procedures.
- Adapts styletosupport andinfluenceteammembers.
- MonitorstimelycompletionoftasksinTaskManagement system.
- Reviewsinventoryreceived toensurethatonlyfirst-qualitymerchandiseismadeavailable.
- Overseesreceiptandpreparationofproductforsalesfloor.
- Ensurespromptandaccuratespecial orderreceiving,customer notification forpick-up within 7daysandmanages non-pickeduporders over30days.
- Maintainslayawayorganizationandpaymentcompliance.
- Conductsmonthlyspecial orderverification.
- CompletesstoreMOSinadherence topolicy/procedure.
- PartnerswithStoreManagertoprepareforbi-annualphysical inventories.
- Followsalllossprevention,security processesandpolicies atalltimes.
- Responsibletoensurethatstorepayrolldoesnotexceedmonthlybudget, accuratelymonitor