Auto Service Advisor

3 months ago


Oakville, Canada Canadian Tire Oakville (Dundas & 403) Full time

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience

Responsibilities and Tasks

Customer Service
- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Shares ideas and suggestions to improve the customer experience in the Service Centre.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.
- Engages in learning activities and coaching to improve their own abilities.
- Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
- Complies with company, store and department policies and health & safety program and regulations.
- Completes other tasks, as required.

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver’s licence for province of employment.

**Job Types**:, Part-time, Permanent and Full-time Permanent

Part-time hours: 0-40 per week

**Salary**: $17.00 - $19.00 per hour

**Job Types**: Full-time, Part-time, Permanent

Pay: From $16.55 per hour

Expected hours: 24 - 40 per week

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person



  • Oakville, Canada Oakville Tire & Auto Centre Full time

    Oakville Tire and Auto Centre Ltd. is looking to hire a qualified Service Advisor / Customer Service Representative for our well-established independent automotive repair facility. With high levels of customer service as our goal we are looking for somebody able to communicate and document customer concerns while maintaining excellent problem solving skills...


  • Oakville, Canada Oakville Volkswagen Full time

    **Weins Auto Group** is looking for an **Service Advisor** (Assistant Service Manager)** **at **Oakville Volkswagen**. We are looking for a highly motivated and customer-centric individual to join our service team. This position is an integral role at Weins Auto Group and is the front-line service representative who is responsible for providing our customers...


  • Oakville, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors –...

  • Auto Detailer

    2 months ago


    Oakville, Canada NEW MILLENIUM TIRE & AUTO CENTRE, OAKVILLE Full time

    Welcome to NMT Auto Service, We are one of Halton Region's largest and highest volume independent Repair Centers. We boast a 13 bay auto repair facility combined with Auto glass, Rustproofing, Rhino liner & our new detailing facility. With an already busy operation we are seeking the right people to help support and further grow the business & we take great...

  • Service Support

    6 days ago


    Oakville, Canada WEINS Auto Group Full time

    Weins Auto Group is looking for a Service Support at Oakville Volkswagen. We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch customer service. This...


  • Oakville, Canada Canadian Tire Kerr St Full time

    Canadian Tire - Service Advisor(s) Automotive knowledge is an asset but not required. Previous sales experience is a must. Must be available to work days, evenings and every other weekend. Position(s) to start immediately. Please forward your resume or see us in person at: 1100 Kerr St Oakville, ON L6M0L4 This is a **permanent**, **part-time** position...

  • Auto Detailer

    6 months ago


    Oakville, Canada NEW MILLENIUM TIRE & AUTO CENTRE, OAKVILLE Full time

    Welcome to NMT Auto Service, We are one of Halton Region's largest and highest volume independent Repair Centers. We boast a 13 bay auto repair facility combined with Auto glass, Rustproofing, Rhino liner & our new detailing facility. With an already busy operation we are seeking the right people to help support and further grow the business & we take great...

  • Service Advisor

    6 months ago


    Oakville, Canada The Humberview Group Full time

    Oakville Toyota is looking to add a **Service Advisor** to their team in Oakville. Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The **Service**...

  • Service Advisor

    6 months ago


    Oakville, Canada Oakville Toyota Full time

    Oakville Toyota is currently looking to add a **Service Advisor** to their team in Oakville. Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The...

  • Service Advisor

    6 months ago


    Oakville, Canada The Humberview Group Full time

    Oakville Toyota is looking to add a **Service Advisor** to their team in Oakville. Our **Service Advisors** are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance. The **Service**...

  • Service Advisor

    4 weeks ago


    Oakville, Canada Budds' Group of Companies Full time

    Our BUDDS' MINI Service Team has an immediate opening for an experienced Service Advisor!We have an amazing working environment, long standing & loyal customers who trust us, & a fantastic service team that helps each other out both in the shop, and up front.We believe a positive culture is everything, it's what sets us apart from our competitors, and it's...

  • Service Advisor

    6 months ago


    Oakville, Canada Altruck International Truck Centres Full time

    **Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry?** **If so, we have an exciting career opportunity for you!** Altruck International Truck Centres is currently seeking a **Service Advisor** for its **Burlington** location. The hours of this position are **Mondays - Fridays, 7:00 am...


  • Oakville, Ontario, Canada G ZONE AUTO GLASS LTD Full time

    Job Title: Strategic Operations ManagerWe are seeking an experienced Strategic Operations Manager to join our team at G ZONE AUTO GLASS LTD. As a key member of our management team, you will be responsible for coordinating administrative services, evaluating department operations, and managing daily activities.Key Responsibilities:Coordinate Administrative...

  • Service Advisor

    8 months ago


    Oakville, Canada Oakville Nissan Full time

    **Responsibilities**: The Service Advisor has a wide variety of responsibilities, including but not exclusive to: - Greeting customers on the phone or in person - Scheduling appointments - Explaining the nature of repairs to customers, liaising between the technician and the customer - Providing repair recommendations to customers - Advising customers how...

  • Service Advisor

    6 months ago


    Oakville, Canada AWIN - Mercedes Benz Oakville Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Service Advisor

    6 months ago


    Oakville, Canada Budds' Group of Companies Full time

    A Service Advisor with Budds' Mazda will work closely with clients and a team of technicians to initiate automotive services and repairs by ascertaining performance problems and services requested. They will verify warranty and service contract coverage, develop estimates, write repair orders, and maintain top level customer relationships and records....

  • Service Advisor

    6 months ago


    Oakville, Canada Hyundai of Oakville Full time

    We are looking for a **Service Advisor** to join our growing team. You will play a crucial role in terms of the customer experience in conducting diagnostic procedures to determine vehicle maintenance requirements and providing accurate repair recommendations to our customers. **What We Offer** - Competitive salaries - Exceptional working conditions - Clean...


  • Oakville, Canada Rotana Auto Centre Full time

    **Company d**escription** Rotana Auto Centre is a Automotive repair shop located in oakville **Job description** Rotana Auto Centre inc. Located in the heart of Oakville south of the QEW in between Dorval and Kerr Street, our mission at Rotana Auto Centre is to provide a professional and friendly atmosphere in which customers may acquire the knowledge...


  • Oakville, Canada Oakville Infiniti Full time

    If you do not have Automotive Service Advisor experience, please do not apply. **Responsibilities**: The Service Advisor has a wide variety of responsibilities, including but not exclusive to: - Greeting customers on the phone or in person - Scheduling appointments - Explaining the nature of repairs to customers, liaising between the technician and the...


  • Oakville, Canada Kennedy Ford Full time

    **Kennedy Ford** is growing again! We are actively seeking a talented and experienced **Automotive Service Advisor** to join our well established award winning team. We are looking for a highly motivated, enthusiastic team player that shares the same vision and desire for success. Our continuous growth and expansion is fueled by our talented and motivated...