Portfolio Property Manager
2 weeks ago
**Portfolio Property Manager - Toronto Region**
As the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States. Each day, every member of our team strives to fulfill our mission - to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in our care.**Why choose Us**
- ** We offer career advancement opportunities**:
- ** A comprehensive benefit plan**:
- ** Work perks**:
- ** Discounted gym membership**:
- ** Employee Assistance Program**:
- ** Casual dress code**:
- ** The opportunity to be a part of a great team**:
- ** 4 1/2 day work week (when applicable)**
**Responsibilities**:
Perform functions to manage, direct and provide leadership to an assigned team of Property Managers. Ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.
**Job Responsibilities Essential Duties & Responsibilities**
- Provide management and leadership to properties within assigned region and book of business
- Collaborate with the Regional Director to develop goals and communicate established goals
- Ensure goals of the company and its clients are consistently met
- Manage the functions of a team in different properties while maintaining standards of excellence for processes, methods and personnel
- Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered
- Provide leadership and direction and assist in the investigation and resolution of any issues that arise
- Establish and maintain a positive relationship with Board of Directors, assigned Property Managers and internal departments
- Mentor and support Property Managers to meet the needs of the community efficiently and motivate employees for maximum individual potential
- Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property
- Maintain harmonious employee/employer relations
- Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff
- Direct training of staff when new procedures are required to comply with changes
**Additional Duties & Responsibilities**
- Practice and adhere to FirstService Residential Global Service Standards
- Conduct business at all times with the highest standards of personal, professional and ethical conduct
- Perform or assist with any operations as required to maintain workflow and to meet schedules
- Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
- Ensure all safety precautions are followed while performing the work
- Follow all policies and Standard Operating Procedures as instructed by Management
- Perform any range of special projects, tasks and other related duties as assigned
**Supervisory Responsibility**
- Directly or indirectly supervise a team of Property Managers
- Assist the managers with their challenges as they arise and coach to ensure that the FirstService Residential condominium management standards are being met
- Provide assistance in assuring accuracy and completeness of the monthly Management Reports and all aspects of it
- Assist and support the managers with the AGM/Turnover process and meetings
- Assist managers in the bidding and contract renewal processes
- Train and develop staff
- Maintain good relations with the Board of Directors/Developers
- Partner with all levels within the company and work to achieve goals with a team approach
- Ensure the Global Standards and company core Values standards are being met, communication, endorsed, instilled and implemented
- Develop a team culture that is rich in empowerment and collaboration
- Ability to process problems and recommend sound solutions to such problems
- Calm, intelligent and versatile crisis manager with developed conflict management skills
- Assist in the preparation and development of annual property management operating budgets
- Comprehensive understanding of legal contracts
- Skilled at creating and implementing strategic plans
- Audit site operations to ensure that the condominium management standards are being met
- Plan and conduct team meetings with your Property Manager team
- Other duties as assigned
**Education & Experienc
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