Catering Server

3 weeks ago

Ottawa, Canada Levy Restaurants Full time

**We are so excited to have sports and entertainment back in Ottawa for the 2023 season We are looking for amazing staff to bring energy and great customer service skills to fans returning to TD Place Stadium. Help us cheer on the Ottawa Redblacks**

**We are looking for.**

**Catering Server for TD Place Stadium.**

**Essential Duties and Responsibilities**
- Associates are expected to assist in the success of an event. As not two events are the same, this employee will have the opportunity to experience some of the numerous and unique events that TD Place has to offer. From working as a buffet attendant, to working a bar, to being a server for a fine dining dinner, an employee will gain both knowledge and experience in multiple Premium Levels of Food & Beverage service.
- Employees are expected to perform their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team during busy working periods.
- Complete duties for the assigned catering services for the assigned catering event, including but not limited to Bar Roles, Buffet and Beverage Stations Attendant, Concessions style service, fine dining service, and game day service. May be assigned to work any of these services depending on the event needs.
- Be on time and ready for work in approved uniform and non-slip shoes.
- Maintain knowledge of the available food & beverage offered during the event
- Follow instructions on the Banquet Event Order (BEO)
- Always exceeds guest expectations
- Take proper inventory of products throughout the event
- Take beverage orders from guests in a timely & friendly manner, while following smart serve guidelines
- Establish rapport with guest, effectively using suggestive and upselling techniques
- Able to resolve customer complains in a friendly and service-oriented manner
- Ability to process a transaction on the POS in a friendly and timely manner
- Ensure all stations and areas are clean and ready for service throughout the entirety of the event.
- Ensure all station are always full
- Clean surroundings tables and counters spaces throughout the event
- Provide table service using proper serving techniques and guidelines
- Complete closing duties in timely manner Assist other departments when needed to ensure optimum service to guests.
- Notify supervisor/manager of maintenance issues.
- Know locations of event spaces in the stadium
- Maintain sanitation, health and safety standards in work areas.
- All other tasks as delegated by Team Lead, Supervisor or Manager.
- Displays a positive attitude toward teammates and managers
- Helps fellow team members whenever necessary.
- Always on time and ready to perform required duties.

**What we are looking for**
- Must have completed high school or equivalent. Relevant work experience will be considered an asset.
- Must be bondable and pass an employer-administered background check.
- Must be able to demonstrate mathematical skills.
- Must possess a valid Smart Serve Certificate
- Must be able to multi-task
- Must be able to work in a fastpace environment
- Must be able to work flexible shifts including nights, weekends, and holidays.

**Physical Demands/ Work Environment**
- Ability to lift and carry up to 40lbs.
- Frequent periods of standing and walking
- Frequent use of stairs.
- Size of Stadium tends to involve higher physical demands on event days.
- Sensory Attention: this environment is a noisy loud environment on event days.

**PERKS Why Join Us?**
- Because some jobs are boring and this one isn't
- You’ll be apart of some amazing once in a lifetime events
- Support your favorite teams and be apart of an awesome environment
- You'll make new friends and have fun at work.
- We believe in promoting from within. Learn new skills and have opportunities for advancement with talented mentors.
- We're growing, and we want you to come with us.
- Work with friends and join our referral program
- Discount off team merchandise
- Discount off meals while on shift
- Flexible schedule

**Job Type**: Part-time

**Salary**: $15.50 per hour

**Benefits**:

- Flexible schedule
- Store discount

Schedule:

- Holidays
- Weekend availability

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: One location

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