IT Summer Student

2 months ago

Toronto, Canada McCain Foods (Canada) Full time

**Position Title**:IT Summer Student - Toronto, Ontario - May 2023

**Position Type**: Temporary - Full-Time

**Position Location**:Toronto HQ

**Requisition ID**: 21405

Potatoes. French Fries. Taters. You love them, we make them. In fact, we make 1/3 of the world’s frozen potato products and if you have eaten fries this week, chances are, they were ours.

At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to people's lives through great tasting food, we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come.

As a privately owned family company with over 60 years of experience, a presence in over 160 countries and a global team of 22,000 people, our values and culture are at the heart of everything we do.

**Why join the McCain family?**
- You aren’t “just a student” at McCain, you will be treated like any other member of your team
- Work with and learn from passionate leaders
- Our core values - Family, Authentic, Trusted and Quality - shine through every day, in everything we do
- Your experience at McCain is what you make of it - ask questions, network, take advantage of the opportunity to learn from our professionals

**Position Summary**

We are looking for an IT Summer Student to join us for a 3 month period, starting in May 2023. This position will be based out of our Toronto office at 439 King Street West.

**This position will be required to be in the office five days per week (Monday-Friday).**

Reporting to the Regional IT Services Manager, the IT Summer Student will:

- Under supervision of the Regional IT Services Manager (or designate) directly provide onsite support for a variety of IT hardware and software, such as, but not limited to:

- personal computer hardware/software and peripherals
- mobile phone/PDAs
- network printers, server and network hardware equipment, computer room/network wiring closet facilities, and phone systems
- Under the direction of Network/System Administrators perform requested onsite tasks to aid in the troubleshooting or remediation of problems
- Support and ensures McCain IS standards and policies are followed and report exceptions to the appropriate departments or Regional IT Services Manager
- Develop a sustainable and productive working relationship with end users of all IS services as this position is one of the most highly visible 'faces' of IS

**Your Responsibilities**
- Directly provide onsite or work with third party vendors support a variety of IT hardware and software, such as, but not limited to: personal computer hardware/software and peripherals, mobile phones, network printers, server and network hardware, Warehouse Management equipment, computer room/network wiring closet facilities, and phone systems
- Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate
- Depending on regional requirements, may be assigned to: monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders, liaise with local contractors and explain work requirements ensuring quotes are accurate
- Adhere to all appropriate IT Service Management practices for Incident Management, Problem Management and Change management using the ITSM tools for self-assigning tickets, following up on tickets and providing resolution
- Management - responsible to ensure standard McCain PC images are applied and maintained on McCain assets

**Things You Need to be Successful**
- Enrolled in a relevant college or university program
- Nice to have general networking technologies including Wireless LANs
- Minimum technical certifications, A+, preferred Microsoft certifications
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Privacy Policy_

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