Quality Assurance Specialist

2 months ago

Toronto, Canada Plusgrade Full time

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

**ABOUT THE ROLE**:
As a Quality Assurance Specialist, you will leverage your outstanding attention to detail and communication skills to set and maintain quality standards for Points Loyalty Commerce Solutions.
- This role reports to the Team Lead, Loyalty Commerce Solution. Here’s how you’ll make an impact:

- Document, train and onboard team members on the standards of QA practices
- Provide technical support and troubleshooting assistance for warranty solutions.
- Gather solution requirements by working directly with our Loyalty Program Partners & Internal Stakeholders to define test cases

implement robust testing processes, including test planning, test case creation, test execution, and defect management for suite of LCR products
- Ensure the solutions we deploy are of the highest quality using appropriate QA methodologies and champion issue resolution.
- Effectively communicate, across many channels, your progress with your team & stakeholder
- Provide guidance to others on the team on testing best practices

Lead or provide support on QA Resources management

**YOU ARE SOMEONE WITH**:

- Experience with automated testing platforms such as Selenium
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Knowledge of HTML, CSS, JSON is an asset
- Knowledge of scripting languages for test automation (JS, Python) is an asset

**OUR PROCESS**:

- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview

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