Field Service Technician

1 month ago

Greater Sudbury, Canada Normet Americas, Inc. Full time

**Job Title**: Field Service Technician, Service Execution
**Reports To**: Manager, Services Cluster

**Department**: Service

**Pay Status**:Non-Exempt

**Summary**:Responsible for repair, commissioning and training of Normet Equipment in a safe and timely manner by performing the following duties.

**Duties and Responsibilities**:
1. Applies knowledge and abilities to perform technical repairs according to schedule.

2. Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.

3. Estimates repair costs and obtains authorization prior to beginning work for all repairs.

4. Recommends and explains additional repairs as appropriate.

5. Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.

6. Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.

7. Travels to customer locations to complete repairs as directed.

8. Completes repairs in a timely manner.

9. Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.

10. Act and interact professionally and effectively both within a small dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).

11. Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.

12. Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time..

13. Coordinates with Parts Department to obtain repair items, components and information as needed.

14. Coordinates with Parts Department to complete necessary warranty paperwork.

15. Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America)

16. Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Servcie
Cluster.

17. Offers both startup training and billable training as requested by Manager, Servcie Cluster.

18. Performs other related duties as assigned.

**Skills**:
Oral Communication Skills
Written Communication Skills
Technical Communication
Customer Service Orientated
Math Aptitude
Reading Skills
Professional
Good Time Management Skills
Valid Driver’s License

**Education/Experience**:

- Education level of Grade 12 or Equivalent
- Licensed heavy duty equipment mechanic preferred
- Be able to read electrical and hydraulic schematics
- Have at least 5 years of experience with underground / tunneling equipment
- Experience in Wet Shotcreting Equipment and Process is a plus

**Job Types**: Full-time, Permanent

Pay: $35.00-$50.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Red Seal (preferred)

Work Location: In person

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