Program Administrator

5 days ago

Hamilton, Canada McMaster University Full time

-Schedule
Monday - Friday - 8:30am - 4:30pm (Hybrid)
Education Level
Bachelor's degree in a relevant field.
Career Level
Requires a minimum of 3 years of relevant experience.

Located virtually and at the Ron Joyce Centre in Burlington, the Health Leadership Academy operates within the Executive Programs division of the DeGroote School of Business to deliver academic and non-academic training to senior leaders across Canada. Working closely with the Manager, Health Leadership Programs and the co-Directors of the Health Leadership Academy, the Program Administrator will assist in the delivery of a suite of jointly governed health leadership programming to senior healthcare leaders and practitioners.

**JOB SUMMARY**:
The Program Administrator is accountable for developing, implementing, and maintaining the efficient operation of an academic program or department. Responsible for providing overall administrative direction including coordinating all aspects of the program such as curriculum administration, implementation, promotion, recruitment, admissions, resource management, and financial management. Requires independent decision making within a delegated area of authority and the exercise of leadership in the management of support services.

**PURPOSE AND KEY FUNCTIONS**:

- Provide administrative direction regarding the goals and objectives of the program by examining, reviewing, and assessing long-term and immediate needs.
- Identify and analyze problems with the program and prepare recommendations for review and approval by the program Director.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Counsel students to ensure that they understand that course and program selections adhere to established academic, prerequisite, and graduation requirements.
- Provide students with information regarding program policies and information about program requirements.
- Review and evaluate academic records to ensure students are eligible to continue in and graduate from the program.
- Act as a mediator between faculty and students when dealing with various issues, including but not limited to, special accommodations, scheduling conflicts, grades.
- Gather and compile information required for a variety of documents and reports, including but not limited to, program accreditation, enrolment, and degree audits.
- Develop estimates of time, resources, and budgets for various program activities and events. Develop the program budget for review and approval.
- Implement and maintain the program budget. Create financial projections and makes adjustments to the program budget throughout the fiscal year.
- Exercise appropriate controls, monitor, and reconcile accounts.
- Develop marketing and advertising brochures for a variety of purposes, functions, and events.
- Promote the program to visitors and representatives both internal and external to the University. Represent the program at various recruitment events.
- Create content for the program website. Update information and maintain the website.
- Conduct survey and monitor academic programs offered by competing institutions and conduct research into pedagogical practices.
- Conduct student surveys to ensure that academic programs are meeting the needs and objectives of both the student

**ASSETS**:

- Experience interacting with executives and senior leaders
- Experience providing program management support
- Proven experience planning, coordinating and executing events including room bookings, agendas, catering and travel arrangements
- Ability to multitask and work well under tight deadlines
- Experience using online platforms such as Zoom or Microsoft Teams for webinars and course instruction
- Exceptional communication skills both written and verbal
- Experience collecting, verifying and updating spreadsheets and databases
- Proven experience cultivating, building and maintaining relationships
- Ability to multi-task in a fast-paced environment, effectively prioritizing activities and managing stress with a high degree of maturity and professionalism
- Excellent Microsoft Office skills

**ADDITIONAL INFORMATION**:
This position will require irregular hours for student support during the program scheudule. Sufficient notice will be provided well in advance of these requirements.

**How To Apply**

Please include a resume and coverletter.

Thank you for your interest, however only those applicants selected will be contacted.

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpos

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