Client Service Manager

3 weeks ago

Vald'Or, Canada ALS Global Full time

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Client Services Manager Geochemistry Quebec

**Location**: ALS Val-d’Or, Quebec

**Reports to**: Director, Client Services North America
About the Position
This position plays a critical role in fulfilling the ALS value proposition to our clients by ensuring the delivery of exceptional customer service. This position is responsible for managing the primary point of contact of customers with respect to answering client inquiries, providing information regarding samples, products and pricing; as well as liaising directly with clients to resolve any concerns they may have. This role is also responsible for informing and supporting clients in utilizing the company’s proprietary online laboratory information management system (Webtrieve).
Specific Responsibilities
- Act as a client advocate within ALS, tracking turn-around time; client priorities and RUSH work completion;
- Provide excellent client service, including information on analytical methods, quality control and turnaround times;
- Ensure proactive and effective communications are maintained with clients at all times;
- Proactively contact clients regularly with updates on when work is received, if there are delays in work completion and expected turnaround time;
- Prepare and negotiate client quotations, as required;
- Liaising with other ALS departments, as necessary, to ensure the timely follow up and resolution on any identified issues;
- Maintain client information and requirements in the appropriate information system (GEMS, CPT’s etc).
- Attend conferences and coordinate ALS functions at industry trade shows;
- Assist with coordinating annual client seminars and other communications materials, as required;
- Assist with annual marketing quotation renewals and track client work flow;
- Assist with driving development of new sales leads and sourcing out new clients by developing strong networks and independently identifying clients;
- Other duties as assigned.

Required Knowledge, Skills & Abilities
- Excellent French communication skills, both written and verbal; Bilingual in English an asset.
- Strong customer service focus, interpersonal and organizational abilities;
- Demonstrated judgement, creativity, integrity and ability to problem solve;
- Strong team orientation as well as the ability to respond flexibly to changing demands;
- Advanced computer skills including MS Word, MS Excel, PowerPoint and Outlook;
- Ability to effectively handle escalations and time critical issues.

**Qualifications**:

- Completion of a recognized diploma or university degree, preferably in Geological or Chemical Sciences;
- Previous customer service or office administration experience an asset;
- Work experience in mineral exploration or laboratory setting.

  • Client Service Representative

    3 weeks ago

    Val Caron, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Coordinateur Service Client

    21 hours ago

    Val-d'Or, Quebec, Canada Custom Software Systems Inc. Full time

    L'assistant(e) des services aux invités jouera un rôle clé dans la fourniture d'un service client de haute qualité à nos clients.Rôle et ResponsabilitésIl/elle sera responsable de :Assurer la satisfaction des clients en répondant à leurs demandes et en résolvant les problèmesFournir des recommandations de restaurants et d'activités aux...

  • Client Service Representative

    1 week ago

    Val Caron, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Manager

    3 weeks ago

    Val Caron, Canada Rees Mobile Services Ltd. Full time

    Are you a 'Go Getter' and driven by success? Rees Mobile Services is a locally owned and operated Heavy Equipment repair company looking to hire a a service manager that wants to dominate at his or her career. **Essential Duties and Responsibilities**: - Communicate with clients on a daily basis. - Answer client and customer questions. - Address and...

  • Manager, Client Advice

    4 weeks ago

    Val-d'Or, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    4 days ago

    Val-d'Or, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Manager Client Advice

    4 weeks ago

    Val-d'Or, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Manager Customer Service

    7 days ago

    Val-d'Or, Canada NBC Full time

    Area of Interest: Advisory services, Personal banking ...

  • Client Service Representative On Call

    3 weeks ago

    Val-d'Or, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Manager, Customer Service

    3 weeks ago

    Val-d'Or, Canada National Bank of Canada Full time

    **Primary Locations**:Val-d'Or, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership...

  • Service Manager

    4 weeks ago

    Val-belair, Canada Independent Grocers Alliance Full time

    **Offer number :95973**: **Service manager**: **Service**: Full-Time Number of hours per week : between 35 and 40 Shift : Day Availability : Anytime **Become a service manager** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job...

  • Accompagnateur client

    7 days ago

    Val-d'Or, Quebec, Canada Eclipse Stores Inc Full time

    Avec plus de 80 magasins répartis à travers le Canada, l'Eclipse Stores Inc. propose un cadre de travail varié et intéressant à son équipe commerciale. En tant que collaborateur commercial, vous forme avec votre équipe le cœur battant de notre entreprise et jouez un rôle vital dans la fourniture d'un service client exceptionnel à nos clients. Voici...

  • Advisory Agent, Member and Client Experience

    4 weeks ago

    Val Caron, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent at the Desjardins Ontario Credit Union , you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with...

  • Environment Services Manager

    3 weeks ago

    Val Caron, Canada Jarlette Full time

    **Environmental Services Manager, Full Time** Elizabeth Centre, 2100 Main Street, Val Caron ON P3N 1S7 Jarlette Health Services is a family-centric organization that has built a tradition of excellence in making an outstanding difference in the lives of the residents, families, employees, and communities it serves. As a proudly Canadian organization, with...

  • Conseiller en Développement Client

    7 days ago

    Val-d'Or, Quebec, Canada Grainger Full time

    Type de lieu de travailCe poste nécessite du temps passé sur les sites de nos clients situés dans divers emplacements au Canada. Les représentants des services sur place jouent un rôle clé dans la fourniture de services exceptionnels aux clients et contribuent à atteindre les objectifs de développement commercial de Grainger.Vos tâches principales...

  • Rédacteur de Service

    3 weeks ago

    Val-d'Or, Canada Brandt Full time

    Brandt est actuellement à la recherche d'un rédacteur de service pour sa succursale de Val-d'or Construction & Foresterie. Le rédacteur est responsable d’aider le directeur du service à maintenir à jour les rapports et les dossiers pour assurer le bon fonctionnement du service après-vente. Fonctions et responsabilités - Répondre aux demandes des...

  • Coordonnateur Des Services

    3 weeks ago

    Val-d'Or, Canada Everguard Full time

    ENGLISH TEXT FOLLOWS Everguard Incendie et Sécurité (Everguard) est une entreprise qui offre une gamme étendue de services et de solutions multisecteurs en matière de sécurité incendie et pour la sûreté des personnes. Elle est un partenaire reconnu mondialement pour ses produits et solutions et fournit des services d’installation, de mise en...

  • Coordonnateur Des Services

    3 weeks ago

    Val-d'Or, Canada Everguard Full time

    ENGLISH TEXT FOLLOWS Everguard Incendie et Sécurité (Everguard) est une entreprise qui offre une gamme étendue de services et de solutions multisecteurs en matière de sécurité incendie et pour la sûreté des personnes. Elle est un partenaire reconnu mondialement pour ses produits et solutions et fournit des services d’installation, de mise en...

  • Service Centre Operations Manager

    4 weeks ago

    Val Caron, Canada ERIKS NA Full time

    **ERIKS North America** ERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service...

  • Responsable de Relations Clients

    21 hours ago

    Val-d'Or, Quebec, Canada RPMGlobal Full time

    Qui sommes-nous ?Dyno Nobel est un leader mondial de l'industrie des explosifs commerciaux. Nous fournissons des solutions de dynamitage innovantes et des produits explosifs de qualité en Amérique du Nord, en Australie et à des clients sélectionnés en Asie-Pacifique.Nos valeurs :Nos priorités sont la sécurité et le service clientNous croyons dans une...