On-site Donation Attendant

11 hours ago

Newmarket, Canada Talize Full time

Who We Are

Did you know 85% of all têxtiles end up in a landfill despite 95% being fully recyclable? Currently, there are approximately 500 million pounds of têxtiles sitting in Canadian landfills. Textile puts tremendous strain on our environment. Recycling Rewards is an innovative collection service that serves as the important link between those wishing to part with unwanted, reusable goods and those in need of them. Recycling Rewards is a for-profit Canadian recycling company operating in the province of Ontario. Established in 2005, we have been setting the standard in the recycling industry for the collection and recycling of clothing, toys, books, small appliances, and other unwanted items. We are proud to promote a greener earth by providing quick and easy solutions to têxtile recycling while supporting charities. We believe “Recycle + Reuse = Rewards”.

At Recycling Rewards, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Recycling Rewards also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The Role

As an On Site Donation Attendant you are enthusiastic and dedicated individuals to join our team at Recycling Rewards. As a key member of our operations team, you will be responsible for efficiently managing the intake, processing, and organization of donated items. Your role will play a vital part in supporting our mission and contributing to the overall success of the store.

**Responsibilities**:
Departmental Duties
- Greet every customer in a professional and enthusiastic manner. Attend door within 10 seconds of doorbell ring or attend car prior to the customer getting out if in a store that offers in car service, when stationed in the OSD area.
- Receive donations from customers, assisting customers with moving/unloading product when necessary.
- Stack and weigh carts/bins, properly record and label, and put in order from oldest to newest.
- Input date, vendor, and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft/hard product.
- Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed.
- Explain about the “Do not Accept List” and inform customer why we cannot take certain items.
- Provide current promotional coupon to customers for donating.
- Action daily OSD audit deficiencies discussed with your supervisor.
- Properly dispose of all unsellable merchandise, and hazardous material.
- Responsible for pre-sorting of donations.

Health and Safety
- Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft.
- Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
- Immediately report employee accidents to management.
- Ensure proper PPE is worn such as cut resistant gloves, earplugs and eye wear while performing various tasks.
- Practice safe lifting and handling of merchandise.
- Ensure that all donation areas are kept in an organized and clean manner in accordance with company housekeeping standards.

Other Duties
- Maintain professionalism while communicating with peers, managers, and customers.
- Answer customer inquiries and solve customer complaints in a timely manner.
- Achieve donation goals by providing sound customer experience.
- Ensure that all donation opening and closing duties are performed.
- Perform additional job-related duties as requested by management.

Core Competencies
- Communication: effective verbal and written communication skills are crucial for conveying ideas, collaborating with colleagues, and presenting information clearly.
- Adaptability: the ability to quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Problem Solving: the capacity to identify challenges, analyze them, and develop practical solutions.
- Time Management: efficiently managing one's own time and tasks to meet deadlines and goals.
- Teamwork: collaborating with others, valuing diversity of perspectives, and contributing to group success.
- Technical Proficiency: proficiency in the necessary tools, software, and equipment relevant to the individual's role.
- Critical Thinking: the ability to evaluate information and make informed decisions based on evidence and logic.
- Self-Motivation: taking initiative and being proactive in pursuing personal and professional development.
- Emotional Intell

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