Quality Assurance Manager

2 weeks ago

Burlington, Canada Norclay Manufacturing Full time

Norclay is a growing and dynamic company that is expanding its operations. If you are a positive, hard-working individual who wants to be part of a company with a supportive and high-performing culture, then this opportunity may be for you

**Duties and Responsibilities**:
Oversee the Quality Management System (QMS), including:

- Creation, implementation, enforcement, and maintenance of SOPs, policies, documentation, and processes
- Monitor the CAPA program
- Reporting, investigating, and resolution of complaints, NCRs, and deviations
- Trending CAPAs, complaints, NCRs, and deviations
- Inspection and release of all incoming materials
- Inspection and release of finished product, including review of Batch Production Records
- Training and retraining of personnel on all required processes, procedures, policies and documentation

Lead QA team; drive performance through effective collaboration, coaching, goal setting and performance management

Perform Vendor Qualification review and audits

Conduct internal audits to ensure compliance within the QMS, and to assess the relevancy of current processes/procedures, etc;
Point of contact with auditor(s) in support of external audit(s)

Oversee laboratory testing, reporting activities and sample and document retain program

Creation, implementation, and maintenance of internal validation system of instruments, machines, processes, etc.

Monitor and maintain inventory for all QA personnel

Work closely, communicate, and provide guidance to the Production team

Other duties and responsibilities as required

**Skills and Behaviour**:

- Excellent interpersonal and communication skills (fluent in English)
- Strong leadership skills; proven track record of success managing and motivating a QA team; hold team members accountable; lead by example
- Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution
- Strong analytical and problem-solving skills with ability to dig into the details and troubleshoot; quick to ascertain a situation, be decisive and implement solution; attention to detail; high level of accuracy
- Ability to work both individually and in a cross-functional team environment; maintain strong working relationships both internally and externally
- Customer-centric mindset; positive attitude; results-driven; self-motivated
- Exhibit high degree of confidentiality with sensitive information; work with integrity
- Ability to lead and drive multiple competing priorities; meet deadlines; follow through
- Commitment to workplace safety and a strong health and safety culture; willingness to enforce safety protocols and procedures
- Flexible; adapt to change; ability to influence and get others on board
- Good computer skills: Microsoft Office (Excel), Outlook, databases

**Education and Experience**:

- Post secondary education required
- Minimum 5 years experience as a Quality Assurance Manager and leading a Quality Assurance department
- Experience in manufacturing environment and quality control

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$85,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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