Security - Area Supervisor

2 weeks ago

Hamilton, Canada BLACKBIRD SECURITY INC. Full time

Blackbird Security is looking to hire an **Area Supervisor** for **Hamilton, On**

**Role Summary**

Your primary responsibility will be to fully support the Regional and District Managers in their role as it pertains to the quality of our operational services associated with your region (Ontario - West - Hamilton ). The focus of your function will be to ensure that our staff on site are well trained, well dressed, knowledgeable, have the right attitude towards their role, and fully comprehend what their role is meant to accomplish.

**DUTIES AND RESPONSIBILITIES**
- Supervise and train security officers
- Regularly patrol and spot-check premises
- Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
- Delivery of resources to sites when required, and at the same time, check on the quality service levels being provided by our employee, ensuring that he/she is very aware of the job functions and performing them properly.
- Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
- Deal with onsite issues as requested by the DMs or Operations Manager, such as providing backup services.
- Provide key control measures when needed.
- Cover floor time.
- Defuse disturbances by company policies and procedures.
- Understand and have knowledge of the company policies pertaining to the wellbeing of staff, and the provision of operational services.
- Handle all interruptions and complaints in the assigned district.
- Assist the DMs to ensure that staff site reports are done accurately and professionally, helping site staff to develop this skill to an expected level.
- Visit assigned sites regularly and provide excellent client care.
- Motivating and coaching employees.
- Develop and maintain positive working relationships with the site guards.
- Complete incident reports and required documentation for all security incidents.
- Identify potential security risks and respond accordingly.
- Defuse potentially volatile situations and intervene when necessary.
- Respond to emergencies and incidents within designated areas promptly and according to policy.
- Providing great customer service to the clients.
- Ability to work without close supervision.

**QUALIFICATION AND SKILLS**
- Valid Security License
- Prior supervisory experience required
- Experience with arrests and detaining shoplifters preferred
- Valid Driver's license and own vehicle is required
- Clean Drivers Abstract
- Previous experience in security is required.
- Must be proficient in the English language, spoken, written, and via electronics
- Superior observational skills
- Willingness to attend meeting and trainings to improve skills
- Knowledgeable on safety processes and procedures
- UOF is an asset

**What’s in for you?**
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- **About us**_
- Make a difference by joining Canada’s fastest
- growing National Security Company. We offer opportunities for personal and professional growth through career development pathways, mentorship by our dedicated management team, flexible schedules and competitive wages_
- Our reputation is built by exceeding standards of performance and providing superior customer service to our clients. We are committed to providing a safer community by revolutionizing security services provided, through customization, to meet the unique needs of our clients and the communities we serve. We provide security services to a wide-range of clients from retail stores, high-end retail stores, residential buildings, campuses, municipal offices, warehouses and many more. Join our dedicated security team today_

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$25.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable and capable of travelling by car throughout Ontario
- West for regular duties?

**Experience**:

- Supervising: 1 year (required)
- Security: 2 years (required)

Licence/Certification:

- Security License (required)
- Driving Licence (required)
- Use of Force Certification (preferred)

Work Location: One location

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