Business Analyst

1 month ago

Toronto, Canada Dawn InfoTek Inc. Full time

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

**We are currently seeking competent individuals to fulfill the role of Business Analyst (Salesforce) to join our dynamic team for our client, one of the major banks.**

**Typical Day in Role**:

- Gathering business requirements and transforming them into technical requirements.
- Facilitating meetings between internal stakeholders and the vendor to complete requirements gathering.
- Providing support in testing and validation to ensure that system’s configurations meet the business requirements.
- Developing Business Requirements Documents and other requirements related documentation as applicable.
- Providing oversight on the project from the technology perspective.
- Collaborate with stakeholders to gather, document, and analyze business requirements and needs related to Salesforce solution implementation and enhancements and ensure that the delivered solutions meet the original business requirements.
- Work closely with the technology team to ensure successful implementation of the Salesforce solution.
- Lead the development and delivery of strategic and operational solutions to fulfill business requirements, objectives, and needs.
- Coordinate cross functional stakeholder meetings and working groups as appropriate.
- Develop and maintain documentation such as functional requirements, process flows, and guides, as applicable.
- Develop comprehensive test plans and conduct testing to ensure the quality and reliability of Salesforce solutions.
- Provide reporting on the milestones progress and identify areas at risk.
- 8-10 years of experience as a Business Analyst or equivalent role, preferably in Salesforce solution implementation projects.
- 5+ years of In-depth knowledge of Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.

**Nice-To-Have Skills**:
Experience with Fusion Risk Management is an asset.
Familiarity or experience with regulatory requirements related to Operational Resilience (e.g., OSFI E-21) is considered a strong asset.
- 5+ Experience with agile methodologies and project management tools is preferred.
- 5+ Experience with UAT with subsequent collaboration with stakeholders is desired.
- Salesforce certification(s) such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder is a plus.
- Experience with MS Power BI is a strong asset.

**Job Type**: Fixed term contract

Pay: $60.00-$70.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Business Analyst: 8 years (required)
- Salesforce solution implementation projects: 5 years (required)
- Salesforce platform: 5 years (required)

Work Location: Hybrid remote in Toronto, ON M5H 3Y2

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