Dental Receptionist

3 months ago


Brampton, Canada WellFort Full time

**Dental Receptionist - 1.0 FTE**

WellFort Community Health Services is a non-profit, values-based organization based in Peel. We provide a wide variety of comprehensive care including primary care, dental, mental health, and chronic disease management with a focus on illness prevention, health promotion and community development. We work with residents and other agencies to increase community capacity. WellFort is committed to providing inclusive, accessible, and sustainable programs and services to a diversely rich community.

Members of the WellFort Family include:

- Bloom Clinic
- Bramalea Community Health Centre
- Diabetes Education Program
- Four Corners Health Centre
- Health n’ Smiles

The Dental Receptionist is responsible for the smooth operation of the reception area. Duties include booking appointments, answering phones, collecting payments, confirming insurance coverage, maintaining and balancing cash records and insurance claims, receiving and providing information to clients and the public and providing administrative support to the dental clinic.

**What you will do**:

- Answers calls, books appointments, confirms, does recalls, and referrals.
- Registers clients and enters socio economic data
- Assists clients with intake and registration forms.
- Ensures provider columns are full
- Confirm insurance eligibility and benefit coverage
- Completes and submits insurance forms and claims
- Works with clients and the dental manager on account balances.
- Provides dental assisting as required.
- Have clients complete satisfaction survey
- Ensures that all appropriate forms are completed prior to client receiving service.
- Assist clients with forms completion; confirms that forms are accurate and complete.
- Maintains the recall system.
- Maintains the dental contact system.
- Maintains and keeps current all dental records and the dental filing system in a prescribed manner and in accordance with RCDSO guidelines and standards.
- Ensures and protects client confidentiality by keeping information and dental records secure.
- Records and logs “no shows” in the computer.
- Updates client information such as address and phone numbers.
- Receives payments for dental services; records and balances cash and receipts daily.
- Processes and inputs dental claim forms and pre-authorization forms verifying the completeness and accuracy of procedure codes and payment of fees. Follows up on claims that have not been paid to the providers. Processes payment of claims and forwards as appropriate.
- May assist with month end reconciliation and tabulating monthly statistics.
- Determines and confirms insurance coverage, explains costs and insurability to patients.
- Requests signed insurance/dental claim forms.
- Performs administrative support to providers and the manager.
- Maintains the reception area in a professional manner (clean, tidy and free from clutter)
- Maintains at welcoming environment in the welcome room including food, and information.
- Maintains inventory and orders office supplies.
- Arranges for repairs and transfers, and tracks and monitors safety of dental equipment.
- Assists with laundry duties.
- Other duties and responsibilities as may be assigned from time to time

**What you will need**:

- Successful completion of a Dental Office Administration program or related training is an asset.
- Experience working in a large dental clinic.
- Working knowledge of Abeldent software.
- Experience in a community dental clinic or community health centre.
- Demonstrated experience and knowledge of dental software programs and Microsoft Office.
- Ability to establish and maintain effective relationships with diverse individuals and groups.
- Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level.
- Experience working with confidential and time sensitive documents and information.
- Excellent interpersonal skills and the ability to multitask in a fast paced environment.
- Experience working in a value based non-profit or social services organization.
- Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
- Ability to speak languages relevant to the residents of the organization’s community is an asset.
- Consistent access to a vehicle for responsive care delivery at any care delivery location

Requests for accommodation due to disability can be made at any stage in the recruitment process.

**Initial Hiring Salary Range**: $36,026 - $43,373 prorated to FTE (commensurate with skills and experience)

Compensation package includes health and dental benefits and optional HOOPP pension benefits.

**Interested applicants**:
**VACCINATION REQUIREMENT**:

- As a condition of employment, new WellFort staff must be fully vaccinated unless they have received an exemption from vacci


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