Swim Manager- Vancouver

7 months ago

Vancouver, Canada Pedalheads Bike Camps Inc. Full time

**External Posting**:Manager, Swim Vancouver**

**Who we are**

We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

**Our mission**

We inspire kids to believe in themselves.

**Why you’ll love working at Pedalheads**

**Growth**

Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there

**The Role**

We are looking for a lively, energetic person who thrives in fast-paced environments and lives for multitasking. You love interacting with people, communicating with ease, and are committed to knowing every customer by name. You are a people leader who creates a playful work environment while being able to hold your people accountable.

**Your Responsibilities**

In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:
**Business Operations**

Full cycle operations of a well-run business, establishing a welcoming, family-focused environment

Ensures strategic plans are implemented to reach company KPI’s

Ensures profitability of Jericho Hill and Stan Stronge by achieving financial and performance targets

Ensures that procedures and safety standards are being followed and upheld

**Leadership**

Provides leadership, direction, and support to the Burnaby team

Recruits, mentors, and develops swim staff through a nurturing environment where they can excel through encouragement and empowerment

Ensures swim staff are adhering to high quality teaching methods and providing an overall safe and fun experience for campers

**Program Development**

Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at the facility

Works collaboratively with the Marketing Department to successfully implement Marketing initiatives to grow registrations and business

Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand

Seek new strategic growth opportunities for daytime programs

Grows revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.

**Customer Service**

Has the foresight to prevent complaints before they occur

Has an empathetic approach to customers, being an active listener, acknowledging their concerns and being able to action upon them with care and deliberation

Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way.

Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required.

Analyzes performance in quality and efficiency, and drives improvements to meet strategic goals

**Skills, Knowledge and Experience**

Strong and dynamic leader and mentor

Customer service specialist

Outstanding organizational skills, detail oriented

Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels.

Decisive decision maker, able to quickly diagnose problems and create solutions.

Personal integrity and initiative; a self-starter willing to “roll up your sleeves.”

A minimum of 5 years’ experience managing a team in an operations environment, tourism, hospitality, recreation or child and youth programming an asset

A minimum of 5 years’ experience with customer service and customer relations

A high proficiency with Microsoft Excel or similar spreadsheet software

Must have a valid driver’s license and the ability to move between locations as needed

**Assets**
- An undergraduate degree in business, operations, management, or recreation
- Experience working in recreation, children’s progra

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