Caseworker

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**

You will:

- provide customer service and consultation to clients
- collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
- make adjustments to entitlements and resolve conflict situations
- explain legislation and ministry initiatives
- prepare a range of communication materials
- plan and deliver information sessions to clients and stakeholders, on community-based employment supports

**Qualifications**:
**How do I qualify?**

Customer Service and Communication Skills
- you can provide effective customer service to clients with disabilities
- you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
- you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
- you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
- you have interviewing skills to conduct interviews with clients by phone or in person
- you have effective listening skills to determine client needs and make appropriate referrals

Knowledge
- you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
- you have knowledge of labour market trends

Analytical, Planning and Organizational Skills
- you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
- you have demonstrated analytical skills to collect, document and evaluate information
- you are able to work in a team environment