Volunteer Member Experience Guide

3 weeks ago

Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

**Title**:Volunteer Member Experience Guide

**Hours**: Weekdays after 3:30pm and/or Saturdays before 2:00pm

**Location**:John W. Lindsay YMCA

The YMCA is a place where everyone is welcome and valued. We are deeply committed to fostering an inclusive environment, offering equal opportunities for all in a space that is both nurturing and enjoyable. Here, children and families thrive within a community built on shared responsibilities and mutual support.

Our success in partnering with others to strengthen the community is made possible by the dedication of our employees and volunteers. By volunteering at the YMCA, you’ll become an integral part of a passionate team focused on making a meaningful impact and supporting the communities we serve.

**The Opportunity**

Reporting to the Membership Director and Lead Membership staff, Member Experience Guides support the membership staff by engaging with members and non-members in the lobby (great hall), welcoming them, providing information about our programs and facility, as well as maintaining a clean and tidy space for all.

**Responsibilities**
- Greet members as they pass through the great hall.
- Provide a positive, inclusive, and welcoming environment to members and non-members in the great hall.
- Provide tailored information on available programs and amenities within the facility.
- Show members how to navigate the YMCA website on their smartphone or tablet.
- Show members how to log in, find alerts, and book classes and activities in the My Y app.
- Help membership staff monitor the entry of people into the members-only area(s) of the facility.
- Provide directions to different areas of the facility, sometimes navigating with the member/non-member to that area.
- Provide full-facility tours as needed.
- Assist the YMCA staff with documenting any incidents or accidents, no matter how minor, and communicate these back to the Duty Manager on the same day.

**Qualifications & Skills**
- Ability and desire to engage with, meet, and motivate, others.
- Strong work ethic and desire for cleanliness and tidiness.
- Strong interpersonal and communication skills.
- Dedication to safety and quality.
- Ability to work with mínimal supervision.

**Please note that all volunteers of the YMCA of Greater Halifax/Dartmouth are required to provide a current and satisfactory Criminal Record Check and Vulnerable Sector Check, clear Child Abuse Registry Check.**
- The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify._

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