Hotel Front Desk Agent

2 weeks ago


Barrie, Canada Comfort Inn Barrie Full time

'''Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with requests or issues during their stay
- Process payments and maintain accurate records
- Maintain cleanliness and organization at the front desk area

Qualifications:

- Previous experience in a similar role, preferably in the hospitality industry
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Bilingual or multilingual abilities are a plus
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

**Job Type**: Part-time

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Barrie, ON L4N 5M3 (required)

Ability to Relocate:

- Barrie, ON L4N 5M3: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-03-07


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