User Experience Design Lead- Insurance

2 weeks ago

Toronto, Canada TD Bank Full time

395888BR

Digital & Payments

Toronto, ON

January 16, 2023

Company Overview

Department Overview

At TD we pride ourselves on creating industry-leading digital experiences used by millions of people daily. Our Experience Strategy and Design team is responsible for creating human-centered experiences that are useful, accessible, and a joy to use. Experience Design Leads are involved in both concept creation and design delivery. They develop design strategies and high-level designs, participate in user research to understand customer needs and mental models, and lead other UX and UI designers in creating detailed designs for delivery. Finally, they foster an environment and create processes that promote collaboration between different disciplines and departments.

**Job Description**:
**Key Responsibilities**
- Create innovative experiences to address unmet customer needs and business drivers in line with TD enterprise design standards
- Lead and motivate teams to deliver quality user experiences, providing hands-on design direction
- Translate business strategy into a compelling end-to-end experience, understand business requirements, and identify new/missing requirements
- Manage multiple design projects, ensure the delivery of high-quality designs deliverables, including information architectures, user flows, high-level designs, prototypes, and detailed wireframes
- Lead design reviews and critiques
- Build and maintain strong, collaborative relationships with business, product,technology partners and external vendors to ensure the delivery of industry-leading experiences
- Advocate for the best client experience, present and make recommendations to senior management and executives
- Identify, escalate and mitigate risks to the client experience
- Ensure an integrated design approach with other business areas and the enterprise as appropriate
- Educate business partners on the benefits of Human-Centered Design

**Requirements**:

- A degree in design or a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.)
- A passion for great design and an eagerness to mentor creative talent
- 5-7 years of design experience, with a minimum of 2 years leading a design team
- Experience leading complex, transactional projects
- Strong knowledge of product and service design
- Conceptual ideation and visualization skills
- Ability to articulate design approaches and rationales to colleagues and stakeholders
- Strong communications skills and organizational awareness to build relationships with stakeholders, communicate difficult concepts and integrate work with other areas
- Proficiency at problem solving in a collaborative environment
- Attention to detail
- Versatility and flexibility; ability to organize and prioritize work while meeting multiple deadlines
- Willingness to collaborate
- Self-motivated, organized and accountable
- Proficiency at problem solving in a collaborative environment
- Versatility and flexibility
- Expert understanding of user-centered design methods and principles
- Highly proficient in UX-related software packages (e.g. Figma, Axure, Adobe Creative Suite)
- Strong portfolio demonstrating a range of conceptual and UX design abilities

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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