Registration Representative

2 months ago

Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

**Job Number**:
J0924-0869

**Job Title**:
Registration Representative - Centralized Patient Scheduling & Registration

**Department**:
CPSR

**Job Type**:
Casual

**Job Category**:
Administration / Clerical

**Union**:
OPSEU Office & Clerical

**Open Positions**:
4

**Date Posted**:
October 1, 2024

**Closing Date**:
October 8, 2024

**Salary**:
$26.90 - $29.26/Hour

**Hours of Work**:

- All Shifts (Days, Nights, Weekends)
- Share- Facebook- Twitter-
- LinkedInOrillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value _Trust, Courage and Teamwork_. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

Position Summary
- Reporting to the Manager, Centralized Patient Scheduling & Registration (CPSR) the Registration Representative works in a centralized model providing Registration and related services for various program areas within the hospital (regardless if they are centralized or geographically located throughout the hospital). This position may be deployed out to various geographical areas as the need arises at the discretion of the CPSR Manager.

PRIMARY RESPONSIBILITIES:

- Provides excellent customer service to all patients and system stakeholders as a primary contact upon entry to the hospital.
- Works as a registration staff and may work in a number of geographical areas throughout the facility
- Registers patients according to Departmental and Hospital policies
- Works in a collegial manner with management, nursing, physicians, volunteers, patient flow staff and other clerical staff from within the hospital as well as other health care facilities to ensure optimal communication.
- Follows appropriate processes for registering patient’s dependent on reason for visit,
- Accurately validates patient demographics and health care coverage information
- Updates patient information
- Registers any non-scheduled visits
- Adheres to data quality processes as directed
- Direct patients to appropriate areas of the hospital and arranges assistance if necessary
- Collects all the required information to accurately register a patient.
- Ensures all data entered into the computerized system ensuring that any health care coverage (ie. Health card number) is validated.
- Ensures excellent data quality by following all procedures and standards associated with quality data.
- Participates in any data quality activity to support the Hospital and GBIN partnership goals.
- Addresses data quality concerns in a timely manner.
- Covers the communications area for all codes, procedures and breaks as required, utilizing extensive knowledge in paging systems, when, where and how to contact or direct staff, physicians, patients, general public, and outside facilities.
- Provides coverage to other areas of CPSR as required
- Performs other duties as may be assigned by direct Manager and/or Team Lead.

**Qualifications**:

- Education:

- Ontario Secondary School Graduation Diploma or equivalent is required
- Successful completion of a Medical Terminology course required
- Successful completion of the Hospitals Electronic Medical Record (EMR) training required upon hire
- Completion of Medical Office Administration program is an asset
- Completion of a recognized post-secondary diploma/degree is an asset

**Experience**:

- OSMH registration experience or demonstrated competency required
- Switchboard experience is an asset

Competencies:

- Demonstrated computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook) is required
- Demonstrated familiarity with Criticall system is an asset
- Demonstrated excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
- Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges
- Demonstrated ability to organize and prioritize workload and multitask under pressure
- Demonstrated attention to detail and a strong commitment to quality and patient information verification
- Demonstrated ability to work both independently and as a productive team member
- Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
- Demonstrated ability to attend work on a regular basis

Other:

- Demonstrates commitment

  • Registration Representative

    3 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0924-0133 **Job Title**: Registration Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Temporary Part Time **Approximate End Date**: March 31, 2025 **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: September 6,...

  • Registration Representative

    2 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0924-0500 **Job Title**: Registration Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Casual **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Date Posted**: September 17, 2024 **Closing Date**: September 24,...

  • Emergency Department Registration Representative

    3 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0824-0988 **Job Title**: Emergency Department Registration Representative **Department**: CPSR **Job Type**: Casual **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 2 **Date Posted**: August 30, 2024 **Closing Date**: September 6, 2024 **Salary**: $26.90 - $29.26/Hour **Hours of...

  • Registration Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Registration Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Emergency Department Registration Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Registration Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Scheduling Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Job Number**: J0823-1323 **Job Title**: Scheduling Representative - Centralized Patient Scheduling & Registration **Department**: CPSR **Job Type**: Permanent Full Time **Job Category**: Administration / Clerical **Union**: OPSEU Office & Clerical **Open Positions**: 1 **Salary**: $23.81 - $25.14/Hour **Hours of Work**: - All Shifts (Days, Nights,...

  • Customer Service Representative

    6 months ago

    Orillia, Canada City of Orillia Full time

    **JOB DESCRIPTION** The Corporation of the City of Orillia has an opening for the part-time position of Customer Service Representative in the Recreation, Youth and Culture Division of the Corporate Services Divison of the Corporate Services Department. **DUTIES** - Provide a high-level of front-line customer service including greeting and engaging...

  • Guest Service Representative/housekeeping

    5 months ago

    Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...

  • Communications Representative

    5 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Communications Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Scheduling Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    Company Biography Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Guest Service Representative/housekeeping

    6 months ago

    Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our...

  • Bed Allocation Representative

    6 months ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Customer Service Representative

    6 months ago

    Orillia, Canada City of Orillia Full time

    **JOB DESCRIPTION** The Corporation of the City of Orillia has an opening for the part-time position of Customer Service Representative in the Recreation, Culture and Youth Services Division in the Corporate Services Department. **DUTIES** - Provide a high-level of front-line customer service including greeting and engaging customers, providing program...

  • Scheduling Representative

    3 days ago

    Orillia, Canada Orillia Soldiers' Memorial Hospital Full time

    **Company Biography** Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational...

  • Customer Service Representative

    4 weeks ago

    Orillia, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker Associate. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their goals.Key...

  • Guest Service Attendant/night Audit

    5 months ago

    Orillia, Canada Comfort Inn Orillia Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE AND NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...