Manager of Data Literacy

5 months ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

**What's in it for you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
The Manager of Data Literacy and Analytics is responsible for leading the airport’s data literacy program and delivery actionable data insights through a comprehensive data analytics and business intelligence program, while championing and supporting data self-service. This individual will be responsible for creating and delivering a progressive data curriculum to employees and leading an analytics and BI team that provides tailored support to empower our employees with data technology and analytics practices. This role will also be responsible to collaboratively work with business stakeholders through a service delivery model to intake hypotheses and ideas to produce innovative business insights and visualizations that will support the organization’s strategic priorities.

**Key Accountabilities**:

- Lead a technical team of Data Translators, Data Analysts, BI Developers, and Data Scientists that will intake, design, and deliver data-driven initiatives to address strategic business opportunities
- Collaborate with cross-functional leaders to understand their business objectives to provide innovative ideas of how data can support their strategy and objectives
- Ensure quality and accuracy of the teams’ data analysis, data visualizations and presentations to business partners
- Lead a team of Data Scientists that will perform advanced analytics and machine learning to build statistical models of our business to increase predictability
- Lead the development and delivery of a comprehensive and progressive data literacy program to improve the data and analytics skills and capabilities of our employees
- Conduct departmental/team training sessions and workshops for targeted skill development in the areas of data foundations, data analysis, and data technology platforms
- Establish creative and engaging opportunities for the organization to explore and learn new concepts in data insights and analysis (i.e. hackathons, lunch & learns, University co-op partnerships, industry associations, etc.)
- Design and implement enterprise Business Intelligence platform standards and templates to drive consistency for business reporting
- Provide mentorship, consulting, and 1-on-1 coaching to business and data analysts across the organization to support employees delivering relevant and easy to understand data insights
- Model the GTAA leadership behaviours to support and further the business’ vision through building and development of diverse, multi-skilled team

**Qualifications**:

- Bachelor's degree in a relevant field, such as Data Management, Information Systems, Engineering, or Business Administration Industry experience or industry related experience (aviation, transportation, etc.)
- 8 years of experience in data literacy, analytics, or related roles
- 5+ years leading a data analytics function and team (data analysts, Power BI developers, data translators/BA’s, etc.)
- Strong history of communicating and training data literacy principles, Business Intelligence platforms, and analytics best practices
- Experience developing, managing, and championing a culture of data-driven decision making within an organization through a federated self-service model
- Expertise in Microsoft Power BI to deliver enterprise performance reporting and innovative solutions for complex business problems
- Ability to obtain and retain a Transportation Security Clearance
- Valid Ontario driver’s license

**Knowledge, Skills and Abilities**:

- Excels in presenting not just the "what" of data but also the "why" behind it - uncovering valuable insights through thorough exploration, hypothesis testing, and a deep understanding of the information. Navigates data intricacies and consistently pushes boundaries to validate hypotheses
- Very strong Power BI design skills for report/dashboard generation and data analysis
- Proven track record of using data and analytics to drive incremental improvement in key organizational priorities (operational effect

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