Service Centre Supervisor

**Position Purpose**:
The Service Centre Supervisor is responsible for maintaining Zero Harm principles, while providing product and service that meets or exceeds the internal and external customers’ expectations using the most cost effective methods available.

**Schedule Requirements**:

- Monday through Friday Day shift (7:00am to 3:00pm)
- Require availability and flexibility to work on various shifts and weekends as needed to cover for absenteeism and support other supervisors with various initiatives.

**Major/Key Accountabilities**:

- Direct manpower, materials & work activity to achieve plant output to planned levels.
- Manage performance on productivity, quality and safety.
- Direct, coach, train and develop team members to meet corporate strategic goals and safety initiatives.
- Conduct employment interviews and ensure compliance with new hire practices.
- Manage shift payroll and submission.
- Direct plant operations within CHEP SHE safety guidelines for all internal, external customers and contractors.
- Local Safety Champion and Co-Chair of the JHSC.
- Collect, validate & record key plant output information.
- Provide leadership for continuous improvement initiatives.
- Manage GRTW programs and Claims Management.

**Qualifications**:

- Education: Bachelor Degree or College Diploma

**Experience**:

- 5-7 years of front line supervisory experience in production, manufacturing, logistics or customer service.
- Experience with formal safety programs, required.
- CHEP experience an asset.
- Maintenance programs and knowledge of regulatory environment an asset

**Skills and Knowledge**:

- Working knowledge of Six Sigma, Lean Manufacturing or other continuous improvement programs are assets.
- Production planning experience, relationship building, analytical problems solving skills, strong ability to multi-task and work within a team environment.
- Experience with recruitment, hiring, discipline and termination processes.
- Computer proficiency, Microsoft Office required SAP, Kronos, CMMS are assets.

**Languages**:

- Required: English Desirable: French

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- production, manufacturing, or logistics: 5 years (required)
- leadership: 5 years (required)