Help Desk Analyst
3 weeks ago
**Location**:Forty Green
**Work Type**:Part Time, Temporary Part time (2 Positions Available)
**Shift**:Non Union
**Summary:
- This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital related tasks.
**Responsibilities:
- This position includes receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents as appropriate and necessary. Problem resolution may involve the use of diagnostic and help request tracking tools at the service desk level. The position provides the highest level of customer service support to all staff, physicians, affiliates and the public. Other departmental administrative and reporting tasks will be completed as assigned.
**Other information:
- Completion of post-secondary diploma/degree in an Information Technology program or HDI Certification preferred
- ITIL Foundation and CompTIA A+ certifications are a definite asset
- One (1) year recent experience in a service desk setting
- Experience identifying and troubleshooting Credential, Software, Mechanical and Network based issues.
- Advanced knowledge with Hospital related software Cerner, Infor, Meditech, Microsoft and AD Administration.
- Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette in order to provide the highest level of customer service.
- Ability to document legibly, clearly and appropriately on multiple Service Desk platforms.
- Proven ability to work in a fast-paced, multi-task environment with mínimal supervision utilizing effective organizational and problem-solving skills.
- Demonstrated acceptable performance and attendance policy**APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.**
Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI).
-
Help Desk Analyst
1 week ago
Kitchener, Canada Grand River Hospital Full timeAt Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda. Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START,...
-
IT Help Desk Analyst
4 days ago
Kitchener, Ontario, Canada JK Home Services Full timeWe are seeking an experienced Service Desk Analyst to join our team at JK Home Services. As a key member of our IT department, you will be responsible for delivering exceptional customer service, resolving technical issues, and maintaining a high level of productivity. If you have a passion for technology and enjoy working in a dynamic environment, we...
-
Help Desk Analyst
3 weeks ago
Kitchener, Canada Grand River Hospital Full time**Location**:Forty Green **Work Type**:Full Time **Shift**:Non Union Summary: - This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital related tasks. **Responsibilities**: - This...
-
Analyst, Desk Side Support
2 weeks ago
Kitchener, Canada Definity Full time**Analyst, Desk Side Support**: Job ID : 5850 Category : Technology Solutions Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada
-
Technical Service Desk Analyst
4 days ago
Kitchener, Ontario, Canada JK Home Services Full timeWe are seeking a highly motivated Technical Service Desk Analyst to join our team at JK Home Services. As a key member of our technical support staff, you will be responsible for providing technical support services to our employees.Key ResponsibilitiesCollect, log, categorize, prioritize service requests, incidents, and provide solutions to all requests...
-
Systems Administration
3 weeks ago
Kitchener, Canada GoRight Fleet Solutions Full timeGoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business. Working at GoRight is more than a career for our...
-
Service Desk Operations Manager
3 days ago
Kitchener, Ontario, Canada JK Home Services Full timeKey Responsibilities:As a Service Desk Analyst at JK Home Services, you will be responsible for:Providing tier 1 and tier 2 support for desktops, laptops, mobile devices, and printersTroubleshooting hardware and software issues using structured methods and diagnostic toolsEscalating complex problems to senior technicians or third-party vendors when...
-
Product Support Analyst
2 weeks ago
Kitchener, Canada D2L Full time**We are seeking a Product Support Analyst with a flexible schedule and experience working in a fast paced environment.**: D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental...
-
Front Desk Receptionist/sales
2 weeks ago
Kitchener, Canada Oxygen Yoga & Fitness Full time**NOT YOUR TYPICAL YOGA STUDIO!** Oxygen Yoga & Fitness is the fastest growing Yoga and Fitness Studio in Canada! Born on Canada’s West Coast in 2011 and doubling studios year after year! 100+ studios across Canada & now in U.S.A! Modern, Revolutionary & Boutique - Oxygen Yoga & Fitness offers variety & unique classes for all fitness levels. Oxygen Yoga...
-
IT Analyst
3 weeks ago
Kitchener, Canada ApplyBoard Full timeThe Opportunity: Our growing IT Service Desk is looking for an IT Analyst to join the team. You are a diverse IT professional, responsible and accountable for Internal customer support, troubleshooting and resolution of daily support incidents and user requests. Provisioning access and addressing configuration changes, you take pride in supporting teams that...
-
Commercial Desk Loader
1 week ago
Kitchener, Canada Rona Inc. Full time**This is a full time, permanent position as a loader at the commerical desk. This positions requires full, open availability including evenings and weekends. Full time positions including benefits, paid vacation and paid sick time.** By joining the RONA family, you’ll enjoy many benefits, such as: - An inclusive and safe working environment - Promotion...
-
Technical Support Analyst
1 week ago
Kitchener, Canada CarePartners Full timeWho We Are: CarePartners has grown to be one of the largest, most reputable, and well-established home care service providers in Ontario. Established in 1983, our CEO Linda Knight was a nurse who saw the need for building home care services around the patient’s needs. Since then, we’ve been on a mission to GROW and INNOVATE community health care, as we...
-
Kitchener, Ontario, Canada JK Home Services Full timeOur client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users.This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software.As a Service Desk Analyst, you will be...
-
Product Support Analyst
1 week ago
Kitchener, Canada D2L Full timeD2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...
-
Front Desk Staff Member
3 weeks ago
Kitchener, Canada Impact Training Centre Full time**Job Title: Front Desk Staff Member** **Location**: Kitchener Impact Training Facility **Hours**: 4:00 PM - 9:00 PM (Three Days a Week) + Occasional Weekends **Compensation**: $16.55 **About Us**: At Kitchener Impact, we’re dedicated to providing a welcoming and clean environment for our community to enjoy recreational activities. We’re seeking a...
-
Front Desk Receptionist
3 weeks ago
Kitchener, Canada Krown Rust Control - Kitchener Full timeKrown Body Maintenance was started in 1986 and has established itself as Canada’s #1 Rust Protection. Over the last 35+ years, Krown has expanded across Canada and is now also in over a dozen countries internationally! Krown locations are independently owned and operated allowing them to remain focused on their own customers along with their own staff at...
-
Auto Image Desk Appraiser
2 weeks ago
Kitchener, Canada Definity Full time**Auto Image Desk Appraiser**: Job ID : 5531 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Share :- share to twitter- share to facebook- share to linkedin**Save job** Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical...
-
Technical Support Specialist
4 days ago
Kitchener, Ontario, Canada JK Home Services Full timeJob Description:The Service Desk Analyst will be responsible for providing technical support to employees, troubleshooting hardware and software issues, and escalating complex problems to senior technicians. The ideal candidate will possess excellent communication skills, a strong understanding of IT systems, and the ability to work effectively in a...
-
Financial Analyst
2 weeks ago
Kitchener, Canada Intellijoint Surgical Full time*Tagline: * * Type of Position: * Full Time * Location: * Kitchener, ON (Hybrid) * The Company* **Intellijoint Surgical **develops effective and easy to use products to enhance surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room helping surgeons improve implant positioning during hip and knee replacement...
-
Financial Analyst
1 week ago
Kitchener, Canada Clearpath Inc. Full timePosition: Financial Analyst / Business Analyst Location: Kitchener, Ontario Experience: 5+ Years relevant experience Education: CPA, BBA or Masters of Accounting About Clearpath Robotics Inc. Clearpath Robotics Inc. (“Clearpath”) develops the future of robotics technology through industry-leading self-driving technology, products, and services to over...