Set Up Analyst

5 months ago

Mississauga, Canada Stealth Monitoring Full time

**Position Summary**

The Setup Analyst is responsible for loading, managing, and updating key data and system configurations for the client, as this information flows through several environments and Stealth departments.

The Setup Analyst works with Sales, Project Management and Monitoring to on-board new customers into our internal systems, as well as assist in the final configuration of the camera system before it goes live.

The Setup Analyst has a daily workflow of updating various pieces of customer information and system configuration as changes to the customer site and its contacts occur.

The Setup Analyst will have a secondary role in our Service system, taking action on low-level service issues that relate to system configuration performed during on-boarding.

**Key Duties & Responsibilities**
- Customer on-boarding: Work with various Depts. to load customer’s site-specific data into Stealth internal systems. New resource will have a limited role in final camera system configuration, relating to the system’s monitoring schedule and camera masking for monitoring alarm reduction.
- Site Changes: Responsible for updating any changes to site-specific data and system configuration that may occur throughout customer site’s life cycle.
- Provide reporting and perform special projects as needed to maintain customer satisfaction.
- Be an advocate for the integrity of customer data and its standardization across multiple Stealth systems.
- Provide feedback on process and internal systems to optimize efficiency and simplify use.

**Keys to Success**
- Personal integrity and self-motivated; ability to work efficiently and systematically on tasks with limited supervision
- Strong customer service skills
- Written and verbal communication; organizational and problem-solving skills
- Detail oriented
- MS Office

**Ad-Hoc Work**
- Perform other duties as assigned from time to time including, but not limited to, assisting Service Team in other service issues and assisting Masking Team with questions related to system configuration.

**Qualifications**
- Bachelor’s or secondary education experience preferred.
- High School Diploma
- Knowledge of access control/alarm equipment, sound and communication, CCTV systems (analog and IP), computer network systems
- Network troubleshooting experience preferred.

**Core Competencies**
- At least 2 years of experience in networking, IT, or IP camera surveillance environments.
- Problem-solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral/Written communication—the individual communicates clearly and persuasively in positive or negative situations and demonstrates group presentation skills; presents numerical data effectively and is able to read and interpret written information.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

**Working Conditions**
- Office Environment
- Remote Working

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