IT Technician

**AdvanTec Global Innovations, manufacturing made better**. Whether it is designing and manufacturing the world’s most secure weather tight marine closures or engineering astonishing support structure for bridges, the team at AdvanTec is driven by passion, and an insatiable urge for creativity.

**Why come work for us**:

- AdvanTec Global Innovations, a family of 7 companies, is growing and there are opportunities to grow with the organization.
- AdvanTec offers competitive compensation packages, full-time employees are eligible for our benefits package and RRSP matching program.
- We value our employees, and everyone has a voice in the organization.
- Our **IT Technician** positions have a **salary range of $45,000- $60,000** per annum based on years of experience and a skills assessment during the interview stage. Increases are then reviewed throughout employment.

Our **AdvanTec Manufacturing Canada** facility is looking for an experienced and energetic **IT Technician** to join our IT Department in Chilliwack, BC.

The role of the **IT **Technician** is to assist internal and remote end-users with installation, troubleshooting and diagnosing hardware and software issues. Also, to assist IT Administrators with maintaining a standardized, reliable, and secure information technology infrastructure so the company can effectively execute on its vision and mission.

**Essential functions for this role are**:

- Provide IT technical expertise and support to both on premise and remote end-users.
- Assist the IT Administrators with various technology related initiatives, upgrades, and repairs.
- Coordinate corporate wide “KnowBe4” cybersecurity training.
- Maintain an inventory of IT hardware and software licenses.
- Keep current on the trends, issues, and current technologies in the IT industry.

**If you have the following experience, qualifications, and skills, we want to hear from you**
- Some formal education in IT or equivalent work experience and education.
- At least 2 years of end-user technical support and troubleshooting experience.
- Entry level knowledge of VMware, Active Directory, Windows 10/11, Office 0365 as well as Office Apps including Adobe Acrobat.
- Working knowledge of troubleshooting network printers.
- Experience working with a help desk ticketing system.
- Working Knowledge on how to set up a workstation for an end user.
- Basic cybersecurity awareness.
- Demonstrate exceptional technical problem-solving skills and troubleshooting ability.
- Excellent written and verbal communication skills, especially in providing assistance and support to people with varying degrees of technical knowledge.
- Treats the end-users like a costumer, always polite and helpful.
- Innate desire to continually learn and improve

Thank you for your interest in AdvanTec Global Innovations. We thank all applicants for their interest, only those to be interviewed will be contacted.