Service Advisor

ROBINSON MOTOR COMPANY continues to build from the success of Robinson Buick GMC, having built its reputation by caring for its clients. With locations in Seaforth, Fergus, Simcoe, and Guelph we have extensive coverage throughout South Western Ontario. We are an established Dealership that is continued to see steady growth year over year, and a veteran team makes this a great opportunity

We are looking for an experienced Service Advisor at our Fergus location (Chrysler Dodge Jeep RAM).

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Previous experience as an Advisor or Automotive Service would be considered an asset.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.

**Requirements**:

- Previous Automotive Experience
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Valid driver's licence for province of employment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

COVID-19 considerations:
As a company we have installed plastic barriers, created sanitization areas as well as provided masks and disinfectant to all employees and clients while also practicing Social Distancing.

**Experience**:

- Customer service: 1 year (preferred)
- Automotive advisor: 1 year (preferred)

Work Location: One location