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Emergency Housing Support Worker

1 month ago

Brantford, Canada Soar Community Services Full time

**ABOUT US**

SOAR Community Services has been an established part of the community for more than 55 years, and is accredited for our excellence in serving children, youth, adults and families within the communities we serve.

**Our Values**

These aren’t just “lip-service” to us - we work and live by them. If you do, too, we want to talk to you
- Inclusive - we value everyone and their unique perspectives and journeys
- Compassionate - we care about our clients, our staff, partners, and the communities we serve
- Collaborative - we work together to support our clients and community
- Integrity - we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
- Innovative - we are open to change and continuous improvement
- Genuine - we are honest, respectful, and authentic with our clients, each other, and our partners
- Optimistic - we believe that everyone can accomplish their goals

**JOB RESPONSIBILITIES**

Soar Community Services (formerly St. Leonard’s) offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, a warming and cooling centre, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.

The Emergency Shelter Intake Services program will be staffed 24/7 and will be open to the public 16 hours a day to offer in-person and onsite support, connecting clients to available resources including housing services. Staff overseeing the Emergency Shelter Intake Services program will be located out of the warming and cooling centre during opening hours between 8am-12am and in addition to answering the phone lines, they will be responsible for supporting individuals accessing indoor support, 365 days a year, including accessing showers, laundry, food and hygiene supplies.

As the Emergency Housing Support Worker for the Emergency Shelter Intake Services and warming and cooling centre, you will:

- Deliver direct client service for vulnerable and marginalized individuals accessing a safe space including access to basic amenities during extreme temperatures in the Brantford area.
- Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
- Integrate a harm reduction approach.
- Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
- Participate in department and sector case management meetings.
- Liaise with available resources and referring agencies according to client-identified prioritization of needs and interventions.

Hours of work: Saturday and Sunday Midnight to 8:00 a.m.

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

**COMPENSATION AND BENEFITS**

Hourly wage range: $24.74 plus shift premiums

**The Perks**
- A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
- An Employee Assistance Plan for all staff and their families
- Paid Time Off for all staff
- Fun events for all staff
- Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
- Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
- An Agency committed to ensuring your physical and mental health/safety is paramount

**REQUIREMENTS/QUALIFICATIONS**
- Have a college diploma in a Human/Social Services field
- Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness
- Proficient in MS Office and be familiar with databases
- Have access to reliable transportation
- Able to manage occasional exposure to vicarious traumatic stress
- Able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.

Start date: as soon as possible

Reference: PT EH

SOAR Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful lan