Application Support
1 month ago
**Job Summary**
We are a growing IT company located in the heart of Yaletown. We specialize in developing medical software for doctors, hospitals and health authorities.
Responsibilities will include, but are not limited to:
- serve as the first point of contact to troubleshoot, problem solve and provide technical assistance and support to users
- document, prioritize and monitor feedback, enhancements and other user requests€- test new or modified features and develop test plans to verify their functionality according to user requirements and testing guidelines
- work closely with the development team to ensure the delivery of quality solutions to users€- provide training and assistance to new and existing usersQualifications and Skills:
- high aptitude to learn and use new custom computer software
- ability to understand the impact of issues on the business
- demonstrated business intelligence
- outstanding customer service skills and the ability to work professionally with users of varying levels of computer competency
- strong analytical skills for trouble shooting and problem solving
- proven organizational skills with the ability to manage multiple and competing priorities, including the ability to manage and prioritize a high volume of user correspondence from various sources
- strong verbal and written communication skills for clear articulation of issues and solutions€- familiarity with a testing regimen, development/testing environments, user-acceptance testing requirements
Pay: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Stock options
Work Location: Hybrid remote in Vancouver, BC V6B 2T9
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