Consultant, Research

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What you’ll be doing

As part of the Consumer Insights team, you will be a strategic partner to the broader insights team leveraging our internal research tools to help business partners across the bank achieve their business objectives - ultimately enabling us to achieve our strategy of building a relationship-oriented bank for the modern world by helping Canadians and Clients achieve their ambitions.

Specifically you will:

- Contribute to the team’s vision for consumer-centricity by enabling agile, innovative insights approaches through internally managed tools and teams. This includes the development of existing tools while also identifying future opportunities
- Own the day-to-day research management for in-house research projects including project scoping, questionnaire development and report development to inform business objectives and guide action.
- Manage technology partners to ensure seamless execution on programming, sample management, data tables, etc. Acts as the go-to resource for the team for solutions, problem resolution, and advice.
- Build the business case for a CIBC consumer insight community, then manage the panel while maintaining best-in-class research practices and high engagement and satisfaction among community members.
- Build best practices and process for in-house research, including providing clarity and guidelines for the team on when to use internal solutions
- Works with the Consumer Insights team to integrate our internal solutions into their project plans and help break down product and brand silos within the bank
- Influence decision making by continuously over-deliver with strategic insights, actionable insights and strong and persuasive storytelling
- Evangelize and socialize consumer insights throughout the entire organization to build a consumer centric and empathic culture

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed
- Project Management: Support the planning and implementation of all the Consumer Insights initiatives. You will be the key point of contact and lead for all research initiatives that leverage our internal research solutions, partnering with the insights lead. You will manage the supplier relationships to ensure strong ROI is seen through the use of the tools.
- Creative Problem Solving: You will contribute to the planning and implementation of the tools used by the Consumer Insights team, which will often require coming up with unique solutions in refining these tools, and understanding how to make them fit within the demands and request from the insights team.
- Community & Insight Development - You will be responsible for the development, maintenance and evolution of the CIBC consumer insight community, ensuring strong community health, engagement, best-practices, and the development of strategic insights that can be leveraged across the Insights teams, along with managing the calendar of activities.
- Process Oriented: You understand the importance of maintaining and evolving process to meet the demands of an ever-changing business. And, you will act as a champion for existing processes, working with key stakeholders and partners.
- Communication and Relationship Management: You will build and develop relationships with the consumer insights team, becoming a strong resource and partner to the team.
- Push for Excellence: Showcase passion through your work and curiosity about the consumer as you strive to continually over-deliver with strategic insights approaches, actionable insights and strong and persuasive storytelling

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be work in a hybrid environment: at CIBC Square 1-3 days per week and at home the other days.

Who you are

You can demonstrate:

- A minimum of 3-5 years consumer insights or market research experience with a strong focus on project management and research fundamentals. It’s an asset if you have supplier-side experience.
- Extensive experience in managing research projects with success, including scoping research solutions, writing questionnaires, managing projects through fieldwork and preparing a compelling and motivating research report.
- Technologically-savvy with expertise building and managing an engaged, insight commun

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