Financial Customer Service Representative- Hybrid

7 months ago

London, Canada Bill Gosling Outsourcing Full time

Amazing organizations don't just happen Bill Gosling Outsourcing is currently looking for a **Financial Customer Service Representative** to add to our team.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
- **Full-Time Opportunities**:

- **Competitive Salary**:

- **Hybrid work environment (minimum of 2 days per week from office)**:

- **All equipment will be provided by us**

**WHAT YOU WILL DO**

As a Financial Customer Service Representative, you will:

- Negotiate payment terms and arrangements, where applicable
- Familiarize yourself with finance products, marketplace lending, and personal loan products to be able to assist with a wide range of inquiries
- See and understand trends, collate data, and escalate issues to Customer Experience Management
- Multi-task and switch from written to verbal correspondences/inquiries seamlessly
- Outbound calling to customers that have recently inquired about personal loans

**WHAT WE OFFER**:

- $16.50/hour
- Hybrid work environment (minimum 2 days per week from office)
- Health & Dental Benefits are available after an initial waiting period
- Discounted Corporate GoodLife Memberships
- Casual Dress Code
- An amazing work culture where you can learn and grow
- A great work culture where you can learn and grow
- 3 weeks Mandatory Training: Monday - Friday 9:00 a.m. to 5:30 p.m
- Regular Hours of Operations: 12:00 p.m. to 11:00p.m

**Open availability is required through hours of operation**

**WHAT WE ARE LOOKING FOR**:

- Strong written & oral communication skills
- Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization
- Familiarity with personal loan products and financial services (interest rates, amortization, credit bureau reporting, etc.)
- Experience working with others in a collaborative environment, encouraging others, and demonstrating the desire to help others succeed.

**WHERE ARE WE?**

Located in: Citi Plaza

355 Wellington St Unit 225

London, Ontario, N6A 3N7

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call _center _industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._

**Job Types**: Full-time, Permanent

**Salary**: From $16.55 per hour

Schedule:

- 8 hour shift

Work Location: Hybrid remote in London, ON N6A 3N7

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