Quality Service Analyst

3 weeks ago

Duncan, Canada Community Living BC Full time

**_We are proud to be selected as one of B.C.'s Top Employers once again_**

**If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you**

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

**The Role**:
As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

- Identifying opportunities for agency service reorganization and assisting with the implementation
- Ensuring that individuals and their families receive information about individual resource allocation decisions
- Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
- Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
- Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
- Recruiting and developing new service relationships
- Providing information to assist in the investigation of licensed residential resources
- Ensuring service collaboration and developing cost-sharing agreements

**Qualifications**:

- Experience working in the social services sector in areas such as resource development or contract management
- An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses.

**Benefits**:You will receive a comprehensive benefits package:

- Employer-paid extended health and dental plan
- A BC Public Service Pension plan with employer contributions
- Generous vacation plus additional personal days
Paid maternity/parental/adoption leave
- Life insurance, paid sick days, and, if needed, long-term disability
- Wellness supports, including an Employee and Family Assistance Program
- Professional development funds and resources to encourage continuous learning and skill development
- Access to government discounts to travel, cell phones, and more

**Location**: Utilizing a hybrid working model, this position combines on-site in office work with work from home flexibility. after passing a 6 month probationary period.

**Travel**: Local travel will be required for monitoring visits and meetings.

**Additional** Info**:
This position is posted to fill a vacancy on the Local team
Term/Status: Regular, Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $59,288 to $66,557 annually

**_ The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination._**

**Closing date: March 30, 2023**
- Community Living BC is an equal opportunity employer._

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