Principal Vdi Systems Administrator

3 weeks ago

Montréal, Canada Evergreen Technologies, LLC. Full time

**Title**:Principal VDI Systems Administrator

**Qualifications**:

- Master's degree with 3 years of IT experience is required: OR a Bachelor's degree with 5 years of IT experience; OR an Associate degree with 7 years of IT experience; OR High School Diploma or GED with 9 years of IT experience
- Must have a current DoD 8570 IAT level 2 baseline certification (examples include: Security+ CE, CCNA-Security, GSEC, GICSP, CND, SSCP); OR must have the ability to obtain the certification within 6 months of start date
- Experience managing and maintaining VMware Horizon View
- An in-depth knowledge of Virtual Desktop Infrastructure (VDI) technologies
- Experience in Core VMware technology including VMware vSphere, vCenter, Application Virtualization, and Horizon View
- Experience with and knowledge of Windows Server and Desktop Environments (Windows 10, Windows Server 2012R2, 2016 and 2019)
- Must understand the desktop image build process and recompose efforts
- Experience with VDI profile management solutions, specifically Profile Unity
- Experience with hyper-converged virtualizations platforms, specifically Nutanix
- Experience with Application Virtualization in a VDI environment
- Experience managing printers in a VMware VDI environment
- Ability to lift equipment weighing up to 40 pounds
- Ability to work after hours and weekends as needed

**Responsibilities**:

- And we are seeking a virtualization professional to be responsible for performing operations and maintenance tasks within the enterprise environment
- Operate and maintain the Nutanix hosts and VMware software to provide the internal programs and our suppliers with virtualized desktop services
- Troubleshoot and resolve major and minor issues with the virtualized infrastructure including opening and managing support tickets with vendors (Nutanix, EMC, VMware) as needed
- Perform as the technical lead on a Desktop virtualization team that operates a multi-tenant VDI environment on classified networks
- Act as the senior escalation point on the team
- Mentor and train junior/mid-level team members on troubleshooting, maintenance, and administration of the Enterprise VDI environment
- Utilize available tools to determine performance baselines, identify deviations from the baseline, and make recommendations to improve performance
- Develop and document SOPs and KB articles for the operations team and help desk
- Continuously evaluate the system for improvement opportunities and make recommendation for enhancement
- Have an in-depth understanding of how the VDI system interacts with and is dependent on other core IT infrastructure and systems
- Maintain the security compliance and configuration management of the VDI system
- Communicate effectively at all levels of the organization, with internal and external customers, in written and oral format
- Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management
- Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis
- Test new releases of products to ensure compatibility and minimize user impact
- Make recommendations to purchase hardware, software, and system components
- Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions
- Adhere to strict Information Systems security guidelines in all cases
- Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM)
- Prepare security documentation for input to Computer Security
- Report project status as required for all recurring and non-recurring efforts
- Work under mínimal direction and independently determine and develop approach to solutions

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