Guest Service Agent

4 months ago


Stellarton, Canada Holiday Inn Express Stellarton-New Glasgow Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service by addressing guest inquiries and resolving any issues or complaints
- Assist guests with check-in and check-out processes
- Handle guest reservations and ensure accurate information is recorded
- Provide information about hotel amenities, local attractions, and dining options
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records of all transactions
- Collaborate with other hotel staff to ensure a smooth guest experience

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism
- Attention to detail and the ability to multitask effectively
- Basic computer skills, including knowledge of reservation systems and Microsoft Office Suite
- Previous experience in customer service or hospitality is preferred, but not required

**Job Types**: Full-time, Permanent

Pay: $15.75-$17.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Stellarton, NS B0K 1S0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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