Active Directory Analyst

7 days ago

Toronto, Canada Coreio Inc Full time

Coreio is looking for an Active Directory Analyst for a 5 month term (possibility of an extension)

Primary Responsibilities:

- Liaise with technical teams as required to ensure that access is provided appropriately, correctly and in a timely fashion.
- Ensure that ServiceNow requests for security provisioning are properly implemented, completed, and recorded in a timely fashion.
- Development, maintenance and delivery of AD administration process documentation and other related documentation as required.
- Deliver technical support services in a courteous and responsive manner during the migration project.
- Troubleshoot, fix and/or resolve clients’ issues.
- Coordinate changes with other support teams and leverage existing change management processes.
- Create/Delete, modify, and troubleshoot Group Policies
- Provide guidance and work leadership to less-experienced staff members.
- Fulfills work requests and resolves issues presented to the team through our corporate Service Desk Management tool for work prioritization and tracking.
- Assists with the integration of new acquisitions and various department projects.
- Assist with special projects where required as directed.
- Manage the ticket life cycle surrounding technical requirements.

Ideal Skills and Qualifications:

- 2-4 years of work-related experience.
- Holds CompTIA A+ certification and Windows 10 Certification
- Must have ServiceNow Ticketing Experience
- Able to troubleshoot complex Active Directory problems, develop effective solutions, and work with teams to implement remedies.
- Experienced working with laptops and both Windows 10 and 11 operating systems
- Using Azure Active Directory, the Microsoft Identity and Access Administrator plans, deploys, and manages an organization’s identity and access management systems (Azure AD)
- Knowledge of Identity & Access Management, authentication, and authorization
- Knowledge of Active Directory user administration and basic network troubleshooting.
- Extremely detail-oriented with a proven ability to put clients first.
- Strong people skills and the ability and desire to provide the best customer experience to clients.
- Excellent interpersonal, written, and oral communication skills.
- Client focus and strong work ethic with the ability to work individually and as part of an extremely dynamic Team in a fast-paced customer care environment.

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