Customer Service Associate

1 month ago

Dorval, Canada Alarme Sentinelle Sentinel Alarm Full time

Established in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our customers.

We are looking for a new detail-oriented member to join our team to take the reigns as Customer Service and Sales Support. You will be reporting directly to the former support specialist, who will be moving to another position, and will work closely with the sales department, the installation/service departments and central station manager.

**If you cannot speak both English **_**and**_ **French, please do not apply**
- The following list is not exhaustive, other duties may be assigned by management_

**Responsibilities**
- Verify all documents are collected and open customer files accordingly
- Prepare contracts and send online using Adobe Sign
- Upsell through cancellations and customer feedback
- Follow up on potential cancellation and forward to sales team for retention
- Process cancellations
- Manage social media and website
- Perform any other tasks that may be assigned to you from time to time

**Requirements**:

- Oral and written fluency in French and English
- Ability to provide outstanding customer service
- Knowledge of Microsoft Office products
- Knowledge of social media platforms
- Industry experience is an asset
- Confidence to upsell new services to clients
- Resourceful with a self-starter attitude
- Ability to work under pressure and meet time sensitive deadlines
- Ability to work in a team

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- No weekends

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Dorval, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: In person

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