Claims Concierge

**We are on a new path called NEXT HORIZON**

The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer. Next Horizon is our 10-year vision and strategy that sets a new path for our company.

**_ Come and make your mark on our Next Horizon_**

Gore Mutual has an exciting opportunity to begin a rewarding and fulfilling career in the insurance industry. In this role, our Claims Concierges are the first point of contact to our customers and brokers. Using their exceptional customer service skills and passion for helping others, they are truly making a difference to enhance our customer service delivery model and provide support and guidance where it's needed most. When you join our Claims team, you will have the opportunity to thrive in your career where the possibilities to grow and develop are endless.

**What will you need to succeed?**
- Minimum 1 year of experience working in a customer service role
- Exceptional customer service and communication skills
- Working knowledge of Microsoft Office Suite programs
- Experience working in Claims would be considered an asset
- CIP designation or working towards completion would be considered an asset
- Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment

**Permanent, Full-Time**

**Hybrid**: This is a hybrid role that includes the flexibility to work remotely, but regular in-person meetings in our Cambridge facility is expected (twice a week).

LI-Hybrid