Assistant Shelter Manager

2 months ago

Kelowna, Canada Kelowna’s Gospel Mission Full time

**Assistant Shelter Manager - Bay Ave**:
**Position Summary**

The schedule for this position is Monday - Friday (11 am - 7 pm) and on-call duties as required.

**Key Responsibilities**
- Assist the Shelter Manager with the development, revision, monitoring, and implementation of all policies and procedures relating to the provision of the Shelter Program
- Builds and maintains a positive and trusting relationship with residents by being available and approachable and by listening and responding to residents’ concerns and questions promptly;
- Provides guidance, training, and direction to new employees, interns, and volunteers when they begin in the department and on an ongoing basis;
- Provides regular and ongoing direct supervisions to employees, interns, and volunteers who provide direct services within the department; including delegating tasks, following up on completion of tasks, coaching and evaluating performance;
- Assists with the development, implementation, and analysis of the department’s outcome measures and data collection processes;
- Maintain and develop community relations with other agencies to encourage their involvement in the Shelter Program.
- Provide front-line support in the event of an emergency and be prepared to cover shifts for absent employees;
- Monitors the health, safety, and welfare of residents and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately;
- Ensure compliance with Health & Safety standards, regulatory and industry codes
- Identify gaps or inconsistencies in the day-to-day operations and programming and make suggestions for improvements;
- Model KGM values of Compassion, Integrity, Respect, Grace-led, & Transformation;
- Maintain an excellent relationship with all residents, volunteers, and employees by building bridges of friendship wherever possible while being observant of the Policy and Procedures of KGM;
- Perform other related duties as required.

***Position Requirements**
- A diploma in human/social services or a related discipline or an acceptable combination of education and experience;
- Minimum 2 years experience working in a front line shelter setting is required;
- Minimum 1-year direct supervisory experience of front-line employees and shelter programs
- Advanced working knowledge of Microsoft Office Suite products;
- Demonstrated ability to deal with sensitive situations with tact and diplomacy
- Specialized training and certification in mental health/addiction/counseling or trauma;
- Demonstrated ability to deal with highly sensitive and confidential situations with care and integrity;
- On-call duties as required
- Valid driver’s license and clean driving abstract;
- Ability to interact and collaborate with a diverse group of social service professionals and support service personnel;
- This position will require occasional evening and weekend hours, and also on-call emergency response;
- This position is dependent on a Criminal Records Check (Vulnerable Sector).

Join us in making a tangible difference and becoming part of a team that’s dedicated to transforming lives and fostering positive change in our community.

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