Department Manager, Convenience

2 weeks ago

Quebec City, Canada Northern NorthMart Full time

The Department Manager, Convenience is accountable for the successful day to day operation of the C-Store. This includes implementation of Company standards, the management of Company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.

**More than just a retail job.**
**Start your next adventure.**

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team

**Northern/NorthMart offers rewarding experiences and unique opportunities for growth.**
- Competitive salaries
- Comprehensive benefits package
- Allowances for both food and accommodation
- Paid training

**Your Responsibilities**
**Provide excellent customer service by delivering on the Value Offer.**
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Deal with customer complaints and requests quickly and effectively
- Address and respond to all customer inquiries
- Schedule department staff to maximize customer service and fulfill business needs
- Ensure an enjoyable shopping experience for customers

**Manage the C-Store to maximize sales and profits.**
- Ensure that the Convenience Department is ready for business, stocked and maintained throughout the day
- Develop departmental business plans in order to meet or exceed sales and gross profit goals
- Protect company assets: maintain and control inventories
- Monitor gross profit, investigate and address variances and communicate to Category Manager
- Oversee the correct cost of all invoices and communicate variances to Category Manager
- Complete Business Segment inventories as required
- Complete regular competitor price checks to protect competitive position
- Provide regular input to Procurement and Marketing Team on sales trends and new or requested items
- Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness

**Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics) are consistently met.**
- Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
- Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
- Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
- Follow merchandise guidelines for all food resets
- Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
- Maintain 52 week files and records

**Support, train and develop staff**
- Ensure that staff provide outstanding customer service
- Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
- Work with supervisors to recruit, train, lead and develop C-store Department employees
- Through on-going communication keep staff current with key activities
- Supervise, coach, develop, and evaluate C-Store Department employees as required

**Skills and Qualifications**
We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.
- A minimum of two years of experience in a high-volume grocery/retail environment
- Strong customer service skills.
- Record of bottom line and sales results in previous roles.
- Ability to interpret a variety of instructions both verbally and orally.
- Computer knowledge of Excel and Outlook.
- Strong knowledge of grocery operating principles.
- Exceptional analytical, problem solving and decision making skills with a high attention to detail
- Proven organizational, planning and prioritizing skills
- Excellent written and verbal communication, interpersonal skills and superior customer service skills
- Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
- Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
- Highly motivated and adventurous with an appreciation

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