Assistant Manager Convenience Food
1 month ago
**Location**:
390 Queen's Quay West, Unit 110, Toronto, Ontario, M5V 3A6
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
**Why this role is important?**
**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the Food department operations to ensure departmental and store objectives are achieved.
**DUTIES & RESPONSIBILITIES**:
- Operations
- Role models best practice customer service at Shoppers Drug Mart
- Manages the daily operational resources (human, physical, financial) of the Food department following the Store Standards
- In collaboration with FSM, set goals and objectives for the Food department
- Orders product and works with FSM to maintain balanced inventory
- Achieves and supports shrink initiatives, including rotating stock, removing discontinued product, and pricing strategy
- Works with FSM to ensure pricing and ticketing of merchandise is correct
- Ensures food safety standards are achieved
- Successfully completes and passes the foodwise handling certified course
- Ensures tasks get accomplished in a timely fashion
**CUSTOMER SERVICE**
- Ensures that exceptional customer service is provided beyond expectation, as outlined in operational procedures guidelines
- Assists FSM to ensure all product-related processes are implemented effectively
- Answers inquiries (ie. location of product, rain checks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products
- Empowers employees to ensure customer satisfaction
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
**MARKETING AND MERCHANDISING**
- Spotlights new or exclusive products at daily huddles
- Assists the FSM in adherence to all marketing programs and initiatives, which may include:
- Retail price management
- Planograms, core programs, and merchandising techniques
- Flyer implementation and local advertising initiatives
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Creates and maintains proper displays to reflect seasonal/promotional programs and ensures value events are set-up and taken down according to schedule
- Maintains store image standards as outlined in Operating Standards
- Orders stock in absence of FSM
**HUMAN RESOURCES**
- Assists in the hiring process for Food department (recommends to FSM and/or Associate)
- Ensures employees are properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures
- Works with the FSM on scheduling needs for the department
- Supports the FSM/Associate as required with WFM processes including (but not limited to) review, editing and authorizing Timesheets, Schedule modifications and approving time-off requests
**FINANCE**
- Assists in achieving projected sales growth targets
- Assists in reduction of shrink and damages
**GENERAL**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Performs other responsibilities as assigned by FSM and/or Associate
- Maintains confidentiality in all manners pertaining to Shoppers Drug Mart Franchised business and its operation
- Ensures Store Standards are followed
- Complies with loss prevention policies and procedures and ensures they are executed in the department
**MANAGEMENT/SUPERVISION/LEADERSHIP **SKILLS REQUIRED**
- Provides support to all department employees and other non-Rx parties within the store, as required
- Provides direction under the guidance of the FSM
**QUALIFICATIONS**
- Planning, Judgement and Decision Making
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance of employees
- Work with FSM to create in-store training program for employees
- Work with FSM to achieve financial goals for the business
- Use judgment and decision making skills to control expenses
**EXPERIENCE**
- Previous retail work experience specific to produce, cold deli, hot deli and/or meat
- Experience in a fresh retail department including knowledge of purchasing, pricing and financial
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