Communications Coordinator

2 weeks ago

Gander, Canada TownSuite Municipal Software Full time

**Communications Coordinator**

We are currently seeking a Communications Coordinator to help assist our growing company. This role will focus on preparing, collaborating, and broadcasting communications for many elements of TownSuite’s ongoing activities in a fast-paced environment. This will include customer engagement, promotional content, regular newsletters, proposal content (templated content), and product notifications.

This position is located Gander, Newfoundland and Labrador.

**Responsibilities**
- Work with the Sales team to develop and deploy marketing and communications strategies to increase brand awareness and customer loyalty.
- Prepare and send monthly invitations to customer webinars, manage registrations, communications, and moderation of the monthly webinar (no instructional role is required). This specific activity will also require post-webinar communication and documentation management.
- Provide assistance to the Sales Team to prepare advertising and promotional content for industry event participation. Including, advertising, written promotional content, TownSuite Team bios, product summaries, etc.
- Work close with different TownSuite Teams to prepare a monthly newsletter that is broadcast to all product users.
- Provide assistance to the Support Team to prepare and broadcast notifications about product update deployments, service notifications, and product-specific information that needs to be sent to customers.
- Work closely with different TownSuite Teams to collaborate on upcoming announcements related to product development and deployment, customer engagement, and other communications requirements that will arise.
- Work closely with TownSuite Team Leads, primarily in the area of Sales & Marketing with a focus on customer engagement and customer communications.
- Work with members of the Management Team on internal communications, as / when required.
- Prepare graphic content for promotional print and/or publication, working within and building upon the established branding and graphic design content that is already established.

**Skills**
- Bachelor’s degree or diploma and/or equivalent experience in communications or general business/marketing.
- Strong writing and verbal communication skills, including grammar and writing.
- Ability to take and give constructive feedback.
- Well organized, patient and attentive to details.
- Ability to communicate with clients and TownSuite staff.
- Willingness to learn and develop a general understanding of TownSuite mERP products and services and the various TownSuite Teams that support product development, product improvement, implementation, technical support and sales.
- Knowledge of Google Workspace, including Docs, Sheets, Calendar, Slides and Drive. Knowledge of Microsoft Office products, including Excel and Powerpoint.
- Knowledge of Adobe Creative Suite products, including Illustrator, Photoshop and Acrobat a plus.
- Knowledge of any of the following areas would be a benefit but not required: Local Government Administration, Accounting, Land Management, Asset Management, Recreation, Human Resources, and Customer Relationship Management.

**About TownSuite Municipal Software**:
TownSuite Municipal Software is a software development company that focuses on Municipal ERP (mERP) solutions for municipal governments across Canada. We have interesting opportunities for those who would like to grow their technology careers in beautiful Central Newfoundland.

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