Regional Director, Private Banking

1 week ago

Toronto, Canada Scotiabank Full time

Requisition ID: 210858

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
Leads and oversees a portion of the GTA Private Banking business ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will**

**Support the design and development of short and medium-term initiatives to successfully position Scotiabank within the market to achieve business objectives by**:

- Researching, gathering information on competitive intelligence and market positioning
- Conducting key analysis, developing proposals for significant issues affecting the market area
- Reviewing and providing feedback in response to proposals being put forward by Banking teams and making corresponding recommendations to the RVP for implementation to achieve the Regional strategy
- Tailoring national Private Banking initiatives to fit the needs of the Region

**Execute sales management strategies and lead the implementation of tactical plans for the assigned Team Leads, to support the Private Banking and Regional strategy and business objectives by**:

- Motivating and focusing the efforts of the assigned Team Leads
- Leading the sales effort to achieve the overall profit plan goals
- Conceptualizing objectives and prioritizing initiatives;
- Anticipating and planning for potential risks and opportunities;
- Deploying/engaging resources to support the strategies;
- Resolving issues/negotiating compromises between team members and partners from other Scotiabank Groups (e.g. Global Risk Management, Shared Services Business Service Centre, Global Banking Markets, Global Business Payments, Global Wealth Management, Retail & Small Business Banking, etc.) to meet objectives/overcome obstacles, guiding team members to alternatives if required;
- Acting decisively in order to move things forward in a timely manner;
- Escalating issues/obstacles/trends to the Regional Vice President with recommendations/solutions;
- Allocates prospects and other business opportunities amongst the team.

**Support the sustainment and evolution of a client-centric sales culture and operating model within the Region, by**:

- Conducting key sales and service management activities within the Region, including scheduling, setting the agenda for and preparing content for regional/team GTBs, including partners as appropriate. Preparing and managing content for regional team meetings;
- Evaluating, recommending and coordinating customer Net Promotor Score (NPS) initiatives within the Region in support of continuous improvement and increased client loyalty;
- Supporting the execution of client segment migration strategies within the region, and in communicating these strategies to affected stakeholders

**Ensures the customer portfolio assigned to the Team receives ongoing attention to improve and retain relationships by**:

- Ensuring an active Business Development program with each relationship to ensure the Bank is familiar with the business’ operations and its principal officers;
- Coaching to ensure each customer call and meeting has specific objectives;
- Actively seeking customer feedback on Bank products and the delivery of customer service;
- Ensuring the team interacts effectively with partners and colleagues.

**Maintains a high profile within the assigned Region with both internal and external contacts by**:

- Identifying key business contacts and establishing relationships with centres of influence within the Region;
- Building and maintaining internal relationships with key players/contacts;
- Ensuring the involvement of team members and stakeholders from internal resources in order to further business interests;
- Representing the Bank/Scotia Wealth Management at various industry and regulatory functions and affairs as the Community or Provincial Leader, as required.

**Leads and manages direct reports by**:

- Providing direction, coaching, training and deal assistance as required;
- Conducting sales meetings with the Regional Vice President and touch-bases with direct reports;
- Recognizing performance and managing non-performance;
- Preparing individualized development plans for all Direct Reports.

**Provides direction, guidance and support to members of the Regional PB Banking team and, as required, customers and business partners within the region by**:

- Providing clarification and direction on issues raised
- Reviewing, prioritizing and responding to inquiries / complaints / requests for information in the absence of the RVP
- Escalating issues to the RVP as appropriate, with recommendations and/or solutions
- Assisting with the negotiation of compromises between team members and partners, guiding those involved to alternatives if required
- Managing the details and logistics of client appreciation events, executive visits, etc.

**Direct the impl

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