Ground Service Attendant

4 weeks ago

Saskatoon, Canada Snowbird Aviation Services Full time

**Ground Service Attendant**

**Saskatoon, SK**

**Full Time / Permanent**

Job Purpose

Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety focused service to Saskatchewan's largest regional airline, Rise Air. Devoted to being an employer of choice, Snowbird Aviation Services offers rewarding careers for self-motivated team players. Snowbird Aviation has opportunities as a Ground Service Attendant within Saskatoon, Saskatchewan.

Primary Responsibilities
- Assist flight crews and customers requiring assistance to enplane/deplane.
- Safely and efficiently operate and maintain ground support vehicles and equipment required to service aircraft.
- Perform custodial duties in and around all company managed facilities e.g., recycling, garbage, cleaning hangars and maintaining grounds.
- Marshall, de-ice and anti-ice aircraft.
- Groom and detail aircraft interiors/exteriors as required.
- Handle baggage and cargo, load, and unload aircraft.

General Responsibilities
- Develop and maintain knowledge of the company's vision, mission, and values.
- Ground service attendants will be cross-trained with customer service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
- Safety responsibilities as outlined in the Safety Management System (SMS) manual.
- Carry out duties in accordance with health, safety and environment legislation and regulations.

**Qualifications**:
Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered.

Skills, knowledge, and abilities include:

- Demonstrated experience in serving a diverse and complex customer base.
- Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
- Excellent time management skills with the ability to organize, multi-task and prioritize.
- Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
- Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.
- Complete WHIMS and Dangerous Goods Awareness Training.

Equipment Used
- Ground power unit, lavatory cart.
- Tractor tug and related ground handling equipment.
- Forklift, de-icing equipment, aircraft fuelling equipment, radio base unit.

Typical Physical and Cognitive Demands
- Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
- Able to work long and sometimes irregular hours under different weather conditions.
- Ability to lift 70 pounds and to handle customer luggage and freight.
- Able to safely move and provide varied ground services to aircraft and equipment.
- Able to work on elevated work platforms.
- Ground and/or air travel required.

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