Experienced Server

2 months ago

Coquitlam, Canada Hard Rock Casino Vancouver Full time

Do you have a knack for building relationships with regular guests who might know you on a first-name basis? We are looking for a self-motivated, enthusiastic and guest service-oriented **Server** to join our Food & Beverage team Come create legendary moments with our guests when taking orders, serving food and beverages, and setting up daily counter displays. If you want to be part of the hottest place in town then continue reading and audition today

**Duties and Responsibilities**:

- Providing the VIP rock star experience for each and every one of our guests by taking orders, preparing drinks, greeting them by name and ensuring ultimate satisfaction
- Assisting other Servers as necessary
- Clearing tables, removing glasses and re-stocking if required
- Taking guest orders and making recommendations
- Handling payments by credit card, debit cards and cash
- Entering transactions into the Squirrel (Point of Sales system)
- Serving large parties/groups
- Informing guests of any daily specials
- Explaining how menu items and beverages are prepared
- Presenting bills upon request and taking payments
- Ensuring food is expedited in a timely manner
- Restocking and replenishing areas as required
- Covering other sections if required
- Liaising and communicating effectively with all appropriate operational departments
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed

**Qualifications**:

- Legendary guest service skills with a “Make it Happen” attitude
- 1 year Serving experience
- General knowledge of alcoholic beverages
- Legendary guest service skills with a “Make it Happen” attitude
- Understanding of yourself as well as others when communicating with team members and guests
- A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence
- Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
- Serving It Right, or the ability to obtain a Serving it Right Certification
- The ability to stand for long periods of time
- Exceptional interpersonal and communications skills
- Excellent multi-tasking skills
- The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)

**Your benefits could include**:

- Extended Health Care
- Dental Care
- Company matching RRSP program
- Employee Discounts
- Employee & Family Assistance Program
- Paid wellness days

**Hard Rock Casino Vancouver 2080 United Boulevard Coquitlam, BC V3K 6W3**

**Job Types**: Full-time, Part-time, Permanent, Casual
Part-time hours: 10-40 per week

**Salary**: From $15.65 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you 19 years of age or over?
- Are you legally entitled to work in Canada?
- Are you comfortable working evenings and weekends?
- What restrictions do you have in your availability?
- How many shifts are you looking to work a week?
- Are you able to carry a full tray of drinks across the gaming floor?
- Why do you love serving?

**Experience**:

- serving: 1 year (required)

Licence/Certification:

- Serving It Right (preferred)

Work Location: One location

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