Technical Support

3 weeks ago

Vancouver, Canada British Columbia Children's Hospital Foundation Full time

**Technical Support**

Full-Time, Permanent
- 2223 - 43

**What we do**
- At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.
- Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to
**_power the possible_**.

**What you’ll do**
- As the Technical Support, you will report to Associate Director, Information Systems and will be responsible for providing technical support for the systems under BCCHF’s IS administration to users and partners, as well as providing technical support for events hosted by BCCHF.
- More specifically you will be responsible for:

- Providing T1 technical support for Foundation staff on the following areas:

- o Hardware Support (Desktop computers, laptops, desktop phones, mobile phones)
- o Printer Support (Multi-function and personal desktop)
- o Cloud Application Support (Microsoft 365, MS Teams, SharePoint, OneDrive)
- o Website Support (troubleshooting and escalating reported website issues)
- Providing on and off site technical support for BCCHF hosted events, including determining technology needs for events, setting up and taking down of technology and troubleshooting issues during events
- Investigation, diagnosis and resolution of end user calls to effectively troubleshoot and resolve technical issues
- Assisting with the deployment of equipment as needed
- Assists the System Administrator with system administration and monitoring

**What you bring**
- Excellent interpersonal skills and the drive to provide exceptional internal customer service to staff and managers.
- Proactive and solutions oriented with the ability to identify and troubleshoot problems
- Ability to multi-task in a fast-paced multi-site office environment
- Excellent communication - written and verbal
- The ability to work within a team environment but also to work autonomously
- Be able to work in a project basis, coordinating with other departments
- Knowledge of maintaining Exchange Server, Active Directory, Group Policy
- Familiarity with Microsoft Office products (Outlook, Word, Excel, Access, Publisher and Power Point)
- Familiarity with system threats and best practices for security
- Knowledge of maintaining Windows Servers
- Experience integrating Windows and Apple platforms
- Knowledge of Raiser’s Edge would be an asset
- Embody our values - Think Big, Lead with Heart and Step Up

**What you can expect**

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience. We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office, with no defined minimum amount of time in-office. It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.
- Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the
_BC Human Rights Code_ protected grounds; these will be reviewed and discussed on a case-by-case basis.

**Join us**
- We exist to
_power the possible_. And that permeates every action we take. As a team, we push ourselves to:
_think big_ in how we boldly envisioning the future;
_lead with heart_ in how we listen and engage with others, and
_step up_ in how we are accountable to ourselves, each other and our shared cause.
- While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits, and a commitment to professional development.
- We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 13 years in a row.
- BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome indiv

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