Manager, Operations

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:04/10/2023
**Req ID**:30641
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Faculty IT Office
**Campus**: St. George (Downtown Toronto)

**Description**:
**ABOUT US**:
The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and changemakers to unlock the future's boundless potential.

Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee’s contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.

The Faculty's Information Technology (FIT) office provides the vision and leadership for the development and implementation of technological information systems, processes, and associated technology to support Faculty of Applied Science and Engineering academic mission and administrative operations. The Faculty Information Technology (FIT) office is comprised of a team of highly motivated IT professionals who work collaboratively with colleagues in administrative units and academic departments across the Faculty to provide timely, quality service and innovative technological solutions.

**YOUR OPPORTUNITY**

Reporting to the Director, Information Technology, and with input, as required, from a dotted line reporting relationship to the Chief Financial Officer (CFO), the Manager, Operations has the primary responsibility for planning and oversight, business operations, financial management, human resources administration, communications and data management within the Faculty Information Technology (FIT) Office and also for other information and technology resources (e.g., Education Technology Office) across the Faculty.

The Manager, Operations is responsible for both the strategic development of measures to evaluate the effectiveness of operations work as well as implementing these measures to improve faculty business processes within the Faculty Information Technology (FIT) Office and the information and technology portfolio across the Faculty. To be successful in this role, they should be strategic in the allocation of resources, including union and non-union staff, and work within a collaborative framework.

The Manager, Operations will be responsible for management of Information Technology projects in support of administrative and operational needs of the Faculty, and oversee a team of highly-motivated professionals to develop technological innovative solutions and services.

The Manager, Operations will oversee establishing a project management and business analysis center of excellence. In a cross-functional project environment, they will be responsible for managing communication to key stakeholders and lead collaboration with academic units across the Faculty and the University.

**QUALIFICATIONS**

**Education**:
University Degree in business, engineering, economics, or financial management or an equivalent combination of education and experience. Graduate degree preferred. MBA, CPA, PMP, ITIL Certification, and formal training in project management are strong assets.

**Experience**:

- Minimum six (6) years of experience in a senior financial and administrative/operations role, preferably in a University or other educational environment, providing leadership in delivering excellence in stakeholder services
- Demonstrated experience in financial management and operations, including budget modeling and forecasting
- Experience with IT administration, IT human resources, IT operations, IT project management (e.g. overseeing software development projects)and business analysis, and IT financial administration, preferably in a post
- secondary or research-intensive institution
- Familiarity and knowledge of delivering enterprise-level IT projects
- Experience meeting the needs of stakeholders such as faculty, staff, students, and industry partners
- Experience in change management and leading change
- Experience in workflow process optimization
- Experience managing staff in a unionized environment

**Skills**:

- Excellent management and leadership skills, ability to mentor, and the ability to effectively lead and manage change in a complex and collaborative setting
- The ability to articulate a vision and formulate plans to achieve an integrated service model
- Outstanding planning, organizational, portfolio management, project management, and analytical skills
- Ability to oversee large-scale Digital Transformation projects and initiatives
- Highly developed fina

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