Support Manager

2 weeks ago


Unionville, Canada Constellation Software Full time

**Position Summary**:
We are currently looking for a Customer Support Manager. You will lead the customer service and professional services team of 8-10 resources for our software products with an emphasis on:
(1) Overseeing day to day operations

(2) Improving customer experience

(2) Building scalable and efficient process

You must be analytically driven, entrepreneurial, and a creative problem solver who knows how to lead and execute. You must be capable of achieving aggressive goals with ingenuity and within budget.

**The job**:

- Oversee day to day Customer Support and Services operations, including resource allocation and scheduling to meet goals
- Hire, develop, and manage customer support, and training and implementation specialists
- Track and improve business KPIs through new processes to (a) improve customer experience, (b) provide consistent and scalable customer support, (c) eliminate duplicate, unnecessary or non-value-add work, (d) work with R&D to improve product quality
- Work with the development team to identify and eliminate product issues which impact support resources
- Support new customer implementations and ensure customer satisfaction
- Financial management responsibility including forecasting and optimal staffing
- Ensure any customer issues are resolved quickly, leveraging resources from across the company, as needed
- Gather customer product feedback and communicate with Product Management and the technical development team to shape product roadmap development

**Skills & Experience**:

- Bachelor’s Degree in Business and/or Accounting
- Previous leadership experience in a Customer Support or Services role with a product-focused software company
- Experience leading software implementation projects, preferred
- Track record of improving leading and implementing change to improve customer experience through new processes, tools and people management methodologies
- A willingness to 'roll up one's sleeves' and assist wherever needed
- Analytical and process-oriented mindset
- Excellent organization, leadership, and delegation skills
- Detail oriented with the ability to set priorities and be flexible

**Permanent, Direct Hire Opportunity**

**Salary**: From $110,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 5 years (required)
- Management: 5 years (required)

Work Location: Hybrid remote in UNIONVILLE, ON


  • Project Manager

    4 weeks ago


    Unionville, Canada RubiconPath Full time

    **About us** Our Client is one of North America’s most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new...


  • Unionville, Canada RubiconPath Full time

    **About us** Our Client is one of North America’s most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new...

  • Store Lead

    4 weeks ago


    Unionville, Canada Mastermind Toys Full time

    **We’re hiring! Mastermind Toys has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest specialty...


  • Unionville, Canada Metergy Solutions Full time

    **About Metergy Solutions Inc. (“Metergy”)** Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale...


  • Unionville, Canada AWIN- Volkswagen Unionville Full time

    Volkswagen Unionville is currently looking for a Business Development Coordinator to join their amazing team!**Job Purpose** The Sales Coordinator assists the Sales Management Team to ensure efficient administrations of all New/Pre-Owned vehicles for the Sales Department. This includes reception assistance as required. The Sales Coordinator is responsible...

  • Parts Consultant

    4 weeks ago


    Unionville, Canada AWIN- Volkswagen Unionville Full time

    Our Volkswagen Unionville dealership is looking for a Parts Consultant to join their amazing team!**Job Purpose** The Parts Consultant responds to both customers and technicians parts requirements. This is accomplished through over the counter and phone sales.**Responsibilities** - Assist both internal and external customers with their parts needs. - Ensure...

  • Project Scheduler

    5 days ago


    Unionville, Canada Metergy Solutions Full time

    **About Metergy Solutions Inc. (“Metergy”)** Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale...


  • Unionville, Canada RubiconPath Full time

    **About us** Our Client is one of North America’s most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new...

  • Parts Advisor

    4 weeks ago


    Unionville, Canada Markham Infiniti Full time

    **Markham Infiniti**, a proud member of Drive Autogroup, is currently looking for a Parts Advisor to join our growing team. This is an entry level position and although we do not require automotive or parts experience, it is considered an asset. As a Parts Advisor, some of your responsibilities will include: - Promptly meeting and greeting parts customers...


  • Unionville, Canada York Catholic District School Board Full time

    YORK CATHOLIC DISTRICT SCHOOL BOARD Educational Assistant - Band 7 Temporary Position **Effective Date**: Immediately **Hours per Week**: 7 (Tuesday & Thursday Afternoon) **Location**: St. Matthew, Markham **Position Summary**: The Educational Assistant is assigned to assist teachers in a class or classrooms where a special need has been identified....


  • Unionville, Canada Outgive.CA Full time

    **Social Media and Admin Assistant** **We are URGENTLY HIRING for a Social Media and Admin Assistant!** **Flux** is a Toronto-based start up lash bar located in the heart of Unionville. We're a young, ambitious and small (but growing!) team working towards a common goal of offering top quality beauty services with a purpose. A portion of our net profits...


  • Unionville, Canada Metergy Solutions Full time

    **Contracts Administrator** **Metergy Solutions Inc. Greater Toronto Area (Markham), Ontario (Hybrid)** **Position Summary** This is an exciting opportunity to play an important role in Metergy’s growth in Canada and the US. This position offers interesting and challenging work, predictable hours, and the flexibility of a hybrid work environment....

  • Service Consultant

    4 weeks ago


    Unionville, Canada AWIN - Volkswagen Unionville Full time

    Volkswagen Unionville is currently looking for a Service Consultant to join their amazing team! **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with...


  • Unionville, Canada Tsingtao Wellness Spa(Markham) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Unionville, Canada Tsingtao Wellness Spa(Markham) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Unionville, Canada Tsingtao Wellness Spa(Markham) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Unionville, Canada Tsingtao Wellness Spa(Markham) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...

  • Service Receptionist

    4 weeks ago


    Unionville, Canada AWIN-Mercedes-Benz Markham Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees...


  • Unionville, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Receptionist

    4 weeks ago


    Unionville, Canada Village Nissan Full time

    Greet customers in a prompt and professional manner as they enter the dealership - Personalize every interaction with customers by answering any questions that they may have, and directing them to the appropriate department and/or personnel as needed - Operate a multi-line telephone system to transfer all incoming calls to the appropriate...